Join to apply for the Night Receptionist role at Mount Royal Hotel Edinburgh by The Unlimited Collection.
Stamford Bridge Hotel is a renowned hotel known for its exceptional service and welcoming atmosphere. We pride ourselves on providing a memorable experience for our guests. We are seeking a Night Receptionist to join our dedicated and friendly night reception team.
You will report to the Night Manager and assist the hotel management team, as well as deliver excellent customer service.
Responsibilities include:
* Welcoming and checking in guests with a warm and professional demeanor
* Managing reservations and handling guest inquiries
* Handling guest complaints and resolving issues promptly
* Performing night audits and preparing reports
* Assisting with other tasks as required by management
* Delivering service and operational standards as per the hotel's Standard Operating Procedures
* Sharing property and company information to ensure commercial and operational success
* Assisting with fire evacuations
Requirements:
* Previous experience in a similar role is preferred but not essential
* Excellent communication and interpersonal skills
* Ability to work independently and handle stressful situations
* Basic computer skills and familiarity with hotel management software
* A friendly and approachable personality
* Flexibility to work night shifts, weekends, and holidays
Benefits:
* Blue Hub – CFC Discount Platform
* 25 days holiday (excluding bank holidays)
* Buy/Sell Annual Leave Option
* Company Pension
* Private Medical Insurance – Tax Subsidiary
* Employee Assistance Programme
* Annual Travel Loan
* CFC Membership Scheme
* Free Eye Test
* Life Assurance up to 4x basic salary
* L&D Apprenticeship Scheme (if applicable)
About Us
Stamford Bridge Hotel London is operated by The Ascott Limited, situated within the grounds of Chelsea Football Club (CFC), offering a unique experience for football fans and non-football fans alike.
The hotel features seven categories of rooms, accommodating up to [number] guests per room. All rooms offer Wi-Fi, private bathrooms, and 24/7 room service, ensuring a comfortable and convenient stay.
At Chelsea Football Club and The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
Employer: The Hotel at Chelsea Limited
Trading as: Stamford Bridge Hotel London managed by The Ascott Limited
www.chelseafc.com | www.discoverasr.com
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