Manager Location: Lancaster LA1 1BJ or such other place as required Salary: Starting salary £30,903.60 for 30 hours per week, £38,626 to £41,511 (FTE), NJC Salary Scale PO2 Hours : 30 hours per week (with a possibility of increasing to 37.5 hours if required) Closing Date : 12 noon on Monday 30th June The Role The post holder will operationally manage the organisation ensuring effective day-to-day management and the delivery of high-quality support to street homeless individuals with complex needs. This role involves leading and managing a team of staff and volunteers and facilitating a hub for a range of services. The post holder will foster strong partnerships within the hub ensuring it operates efficiently, safely and in line with the organisation's values and policies. The post-holder will also lead their in the strategic development of its vision as a hub for a range of services. This includes strategy and business planning development and articulating the organisation's vision and mission in partnership with the Board. Key Responsibilities Provide strong and effective leadership to the operational team, fostering a positive and collaborative working environment. Oversee the day-to-day operations of their services, ensuring they are delivered to a high standard and in line with agreed policies and procedures. Manage and support the performance and development of staff and volunteers, including supervision, appraisal, and training. Develop and maintain effective working relationships with partner agencies and stakeholders within the hub and the wider community. Ensure the hub operates as a safe and welcoming environment for service users, staff, and volunteers, adhering to health and safety regulations. Contribute to the development and implementation of the organisation's strategic plans and operational policies. Monitor and evaluate the effectiveness of services, identifying areas for improvement and implementing changes as required. Manage budgets effectively within the operational remit, ensuring value for money. Ensure accurate record-keeping and data collection in line with organisational requirements and relevant legislation. Prepare reports for the Board of Trustees and other stakeholders on operational activities and performance. Lead on safeguarding matters within the operational team, ensuring adherence to the organisation's safeguarding policies and procedures. Manage risk effectively within the operational areas, implementing appropriate risk assessments and mitigation strategies. Respond dynamically to situational changes and risks, ensuring the safety and well-being of service users, staff, and volunteers. Develop and monitor plans and processes for ensuring the long-term viability of the organisation and ensure impact reporting is developed. Work with the Finance Officer and Fundraising & Development Officer to ensure the financial sustainability of the charity by identifying and securing appropriate funding that supports the charity in achieving its objectives. Identify and respond to emerging needs and trends within the local homeless community. Represent the organisation at relevant forums and meetings. Respond to media enquiries, manage events, photo calls and visits. Produce, edit, proofread, and co-ordinate complex internal and external publications, client leaflets and public advice documents. Write press releases, articles; oversee print and distribution. Work with the management team to prepare the annual report and annual accounts for authorisation by the Board and then submission to The Charity Commission and Companies House. Report to the Board on the organisation's strategic developments and challenges and risks. Alongside the Board take responsibility for the legal obligations of the organisation in accordance with The Charity Commission and Companies House. Skills and Qualifications Professional knowledge of working with vulnerable adults and homelessness. Gained through qualification and/or equivalent Bachelor level experiential learning. The ability to draw on and apply personal lived experiences appropriately. Evidence of continuing professional development Extensive knowledge and understanding of the issues faced by homeless or vulnerable people and the difficulties they experience in accessing services that are responsive to their needs Knowledge of relevant legislation, policies, and procedures related to homelessness and safeguarding. Extensive experience in managing services for individuals with complex needs. Experience of developing and delivering effective interagency working Experience in the development of new roles and services Demonstrable evidence of leading change Strong leadership and management skills, with the ability to motivate and develop a team. Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders. Ability to work effectively in a multi-agency environment. Strong organisational and problem-solving skills. High-level analytical problem-solving skills Ability to critically analyse and evaluate service issues to promote service improvement. Ability to respond dynamically to situational change and risk To Apply If you feel you are a suitable candidate and would like to work for this reputable organisation, please do not hesitate to apply. ADZN1_UKTJ