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The Role
The role of the Sales Operations Manager is to manage a team of SDRs and to assist the Head of Department to guide the Small & Medium Business (SMB) Sales Team (Inbound, Outbound, Expansion) to success. You will be responsible for SMB Sales growth by assisting SDRs, driving and motivating successful sales and new business month on month.
Responsibilities
Responsible for the delivery and improvement of the SMB Sales team through management and coaching of a team to provide an excellent onboarding experience
Will directly manage a team of 10-15 with varying levels of expertise
Responsible for recruitment, reward and development of own team
Establish and maintain a performance management framework for the team
You will report to the SMB Head of Sales
What you'll be doing:
Motivate the team to maintain high morale, low absenteeism and turnover
Manage resources and prioritise workloads within the Department to ensure achievement of sales targets
Coach team members through regular 1:1 and bi-annual reviews to identify and address development needs and construct development plans which will build a high-quality team
Monitor team performance and output through use and analysis of performance and quality data, to set or adjust targets and measure success against them, and raise the standards in the team
Ensure quality staff are recruited into the department by interviewing and other recruitment tools together with HR
Collaborate with Learning and Development to ensure content of training materials and programmes is of maximum value to staff
Represent the SMB Sales team and department on Projects and other ad hoc assignments to ensure SMB Sales needs are represented
Provide accurate management information reports within deadlines to assist management and other departments in meeting their goals
Research and answer complex complaints referred from our SDRs, identifying the causes and taking appropriate action to deliver outstanding customer service
Relevant briefings communicated to staff to ensure Company plans and procedural changes are cascaded and understood
Work with other managers and stakeholders to ensure SDRs receive development and technical support they need
Skills Required
Experience within high velocity sales management role
Excellent planning and organisational skills
Excellent communication, coaching and feedback skills
Experience within a Sales management environment at a supervisory level
Proven track record of managing teams of over 10 people
Why Deliveroo?
Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.
We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy, and we are always looking for new ideas.
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of great benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.
A competitive and comprehensive compensation and benefits package
1
Compensation
* We aim to pay every employee competitively for the role they are performing in their respective location
* Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support
* Up to 5% matched pension contributions
2
Equity
* Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success
3
Food
* Free Deliveroo Plus: free delivery and access to special offers
* Team lunches from the best local restaurants
4
Time away
* 25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
* One day of paid leave per year to volunteer with a registered charity
5
* Funded single cover healthcare on our core plan, with the option to add family members at own cost
* On-site gym (HQ), discounted external gym membership
* Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
* Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
* Life assurance
6
Work Life
* Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
* Excellent kit to enable working from home and a parent-friendly working culture
* Access to free mortgage advice
* Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
* Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
* Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions
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