Job Description
* Consistently offers professional, engaging and friendly service
* Approach all encounters with guests and employees in a friendly, service-oriented manner
* Adhere to all policies as set forth by the Assistant Security Manager
* Supervise the surveillance of the closed circuit television system and supply evidence on CD as necessary
* Complete a daily shift occurrence report accurately and in its entirety ensuring that particular attention is paid to times that certain activities are performed
* Supervise all contract security personnel and daily operations
* Complete accident and incident forms accurately, in their entirety and in a timely manner
* Review Daily News and Manager on Duty reports and keep up to date with all VIP arrivals/protocols
* Security screens all individuals
* Open secured areas for authorized personnel and log activity
* Check door locks throughout the hotel
* Thoroughly investigate all vehicle accidents, alleged thefts, and other security-related incidents
* Respond to medical emergencies and assist as required
* Investigate assault complaints and investigate fully
* Respond to the hotel outlets promptly and deal with guests as needed, accurately and document entirely any such incidents
* Respond immediately and investigate fire/ emergency alarm activations
* Challenge suspicious persons and escort them off property if warranted; record any pertinent information and log it in the occurrence report
* Actively check for all security and safety hazards and document by way of a security incident report
* Implement security patrols of the hotel from the roof to the basement areas regularly during each shift; the times will be staggered daily
* All security concerns and violations will be noted, properly documented, and brought to the attention of the Assistant Security Manager
* Be knowledgeable of the hotel's lock system and perform all duties as assigned by the Assistant Security Manager; this includes being able to program a lock. In addition, all officers will immediately commence with performing a lock interrogation of a door lock on a room involved in an alleged theft or other incidents
* Receive handle all lost & found items, as per standard operating procedure
* Liaise with Law enforcement/government departments in the absence of the Assistant Security Manager
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Qualifications
* UK‑recognised CCTV Operator qualification (required)
* CPR certification (required)
* Previous experience in a similar security or CCTV monitoring role is an advantage
* Strong interpersonal and problem‑solving skills
* High level of responsibility, reliability and personal integrity
* Ability to remain calm, focused and courteous while responding to guest needs
* Comfortable working under pressure in a fast‑paced environment
* Strong teamwork skills with the ability to collaborate effectively across departments
* First Aid, conflict‑management training, or previous military/law‑enforcement experience is beneficial
* Secondary education (high school diploma) and/or relevant industry experience preferred
Additional Information
What is in it for you?
* Exclusive Discounts:
o Fairmont Cheshire, The Mere, Spa and Golf discount
o Fairmont, Raffles, and Accor Hotels (friends and family rates are included)
o 20% off food and beverage in on-site restaurants
* Colleague restaurant
* Being part of The Mere Team – our culture is unique!
* You will benefit from training and development opportunities
* Competitive salary and benefits including pension
* 28 days of holiday including public holidays
* 1-5 days service award based on length of service
* Special rates for Fairmont Cheshire, The Mere colleagues and their friends & family and discount across Accor hotels worldwide
* And last but not least you will get to work with a team of EXTRAORDINARY people