Team: Community Operations
Location: Homebased in Luton with time in the community 3 days per week
Work pattern: 35 hours per week, Monday to Friday, 9am-5pm with need to work evenings and weekends on a regular basis. Flexible working considered.
Salary: Up to £24,656.71 per year
Contract: Permanent
We are the UK's largest cat welfare charity. All over the country, our passionate employees, volunteers and supporters are using their kindness and expertise to make life better for millions of cats and the people who care for them.
Will you join us and make life better for cats?
This role requires an enhanced DBS check (including the Children's Barred List).
Responsibilities of our Community Support Advisor:
* Report to the Community Support Manager and work as part of a small team of employees and volunteers to deliver intensive, high-impact community-based support and interventions
* Use human behaviour change theory to improve cat welfare within a designated focus area in some of the most deprived communities in the UK
* Work directly with these communities together with other Cats Protection internal and external stakeholders, establishing strong and effective relationships over a fixed period of three years before handing over responsibility to a locally based volunteer team to maintain the project's legacy and ongoing support, with the Community Support team then moving geographically to a new focus location within region
About the Community Operations team:
* Community Operations is responsible for the delivery of all of Cats Protection's cat facing services
* It conducts these services through 31 Cat Centres and over 205 Branches and Community Volunteer Teams
* Community Operations helped over 191k cats in 2014 and helped neuter over 250k cats in the last 18 months
* The team consists of up to 2000 people, including around 200 employees at our Cat centres and up to 3000 volunteers
What we're looking for in our Community Support Advisor:
* Experience of working collaboratively as part of a team
* Experience of working alongside and with a team of volunteers
* Animal welfare and/or customer service sector experience
* Empathetic and able to show understanding of the challenges and barriers that diverse communities may face
* An appreciation of the approach to charity work within a community setting
* Full manual UK driving licence
What we can offer you:
* range of health benefits
* 26 days' annual leave plus bank holidays, increasing with length of service
* Salary Finance, which empowers you to take control of your financial wellbeing
* and much more, which you can learn about here
Interested? Here's how to apply:
Application closing date: 23 November 2025
Interview date: w/c 08, excluding Friday 12 December 2025
Please note, we do not accept applications or speculative CVs from agencies.
Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.
If you're enthusiastic about this opportunity but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
If successful, your recruitment journey will include:
1. anonymised application form
2. In-person interview in Luton
Please note, the process may change slightly dependent on application numbers. We will inform you of any relevant changes.
Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.
We operate a bias-free application process in our commitment to equity, diversity and inclusion. To assess your application quickly, fairly and objectively, please fully complete the qualifications and work history sections of our online application form.
Redacted CVs may be accepted by exception.
We believe being an inclusive, diverse organisation - where we welcome diversity of thought, value individuals' experience and can reach and partner all areas of society - is crucial if we're to help more cats. Our ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity.
There's a place for everyone at Cats Protection and we encourage applications from talented people across all communities.
Cats Protection is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment. You may be subject to a criminal record check if required for the role.