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One Stop • Godmanchester • Apply by 07-May-2025
What is in it for you
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and fully stocked store that exceeds customer expectations.
Since the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will have a great understanding of your store's performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For
1. Coordinate the team to deliver the easiest shopping trip in the community.
2. Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety.
3. Being the go-to person for colleagues in the absence of the Store Manager for operational queries.
4. Supporting the Store Manager in coordinating seasonal, community, and charity events to create an inclusive atmosphere.
5. Ensuring the store is clean, tidy, and well-presented.
6. Prioritizing the replenishment of products important to our customers.
7. Ensuring point of sale and shelf edge labels reflect standards.
8. Taking immediate action for overcharges and preventing reoccurrences.
9. Proactively managing queues to deliver a great shopping experience.
10. Coordinating colleagues to deliver daily priorities and manage breaks around trade patterns.
11. Being knowledgeable about your store and coordinating improvements.
12. Following health and safety routines and ensuring colleagues do the same.
13. Communicating effectively with the team.
14. Seeking ways to simplify operations and sharing ideas with the Store Manager.
15. Always putting the customer first and tailoring service to their needs.
16. Resolving customer queries promptly with a positive attitude.
17. Recognizing colleagues for great service.
18. Identifying and removing obstacles to excellent service.
19. Resolving colleague queries or escalating as needed.
20. Ensuring appropriate staffing and managing short-term absences.
21. Being a recognized Keyholder and attending alarm call outs for safety.
22. Monitoring internal communications and ensuring messages are acted upon.
23. Balancing service and replenishment duties.
24. Supporting the Store Manager in managing colleague absence and conducting return-to-work interviews.
25. Building relationships with Area Managers and People Partners for support and coaching.
26. If the store has a Post Office Local, duties include managing the post office operations and passing necessary background checks.
As a Shift Leader, you will champion One Stop’s Core Purpose and Values:
Core Purpose
Serving our customers, communities, and planet a little better every day.
Values
* Our customers are at the heart of everything we do
* We treat each other how they like to be treated
* We work together as one team
* We make things easier
About us
One Stop Stores Limited operates over 1,000 stores across Great Britain, employing more than 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a range of products and services including food, household essentials, and additional services like Post Office, cash machines, and more.
Part of Tesco since 2003, we operate from multiple distribution centers and serve communities throughout England and Wales.
Please Note
We only recruit individuals who have passed the school leaver’s age. Details vary by country.
Benefits
* 10% Discount in One Stop
* 10% Discount Tesco & Tesco Cafe (increased to 15% on 4-weekly pay weekends)*
* 20% Discount on F&F Clothing in Tesco Stores*
* 10% discount at Tesco Mobile, including Colleague Deals
* 20% off insurance at Tesco Bank*
* Discounted eye care through Vision Express*
* Various discounts at Tesco Pharmacy, health checks, flu jabs
* Discounted cash plans, exclusive retailer discounts, and more
* Save as you earn scheme
* WeCare support services
* Annual leave increases with service
* Retirement Savings Plan
* Life Assurance
* Car Allowance (if applicable)
* Private Medical Insurance (if applicable)
* Flexible working options
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