This is a Permanent, Full Time vacancy that will close in a month at 23:59 GMT .
The Vacancy
We’re looking for a Credit Control Associate to join our established Credit Control team and help manage customer accounts in a busy, high-volume environment.
You don’t need previous Credit Control experience to apply.
This role is ideal if you’ve worked in a customer-facing role involving money, payments, queries, or sensitive conversations, and you’re ready to move into a more structured finance-focused position with clear ownership and progression.
If you’re confident speaking with customers, organised, detail-focused, and comfortable having conversations about payment and resolution, this role offers a strong and supported route into Credit Control.
Why This Role Matters
Credit Control plays a vital role in keeping the business running smoothly.
In this role, you’ll help to:
* Keep customer accounts accurate and up to date
* Support timely payment of invoices
* Resolve issues before they become bigger problems
* Protect healthy cash flow across the business
* Build trust with customers and internal teams
Your work directly impacts both financial performance and customer relationships-what you do genuinely matters.
About the Team You'll Join
You’ll join a friendly, collaborative Credit Control team of around 12 Advisors and Senior Advisors.
The team works closely together, shares knowledge, and supports one another -especially when learning the role or handling tricky situations. There’s a strong focus on teamwork, development, and doing the job properly, not just hitting numbers.
Many people in the team have progressed into more senior finance roles or other areas of the business over time.
What You'll Be Doing
You’ll manage your own workload and customer accounts, with support as you build confidence. Day to day, you’ll be:
* Speaking with customers to understand payment queries and resolve issues
* Managing outstanding invoices and keeping clear, accurate account notes
* Monitoring overdue balances and agreeing next steps with customers
* Producing credit notes when required
* Working closely with internal teams (such as Sales Order Processing) to resolve account issues
* Providing updates on customer accounts for regular stakeholder discussions
* Maintaining performance in line with agreed service levels
* Suggesting improvements to processes and ways of working
This is a customer-facing role, so communication, organisation, and professionalism are key.
What We’re Looking For
This role is a great fit if you’ve worked in roles such as:
* Retail or hospitality roles involving cash handling, refunds, or customer problem-solving
* Call centre roles in utilities, telecoms, banking, or insurance
* Sales support or account administration roles
* Finance admin, billing, or accounts assistant positions
You’ll likely bring:
* Confidence speaking to customers about payments or issues
* A calm, solution-focused approach -even when conversations are sensitive
* Strong attention to detail and good organisation
* The ability to juggle multiple tasks and deadlines
* Clear, professional communication skills
Previous Credit Control experience is helpful but not essential.
We’re also open to candidates changing career or returning to work after a break, as long as you bring relevant experience and the right mindset.
What You’ll Gain
* A stable role with clear responsibility and ownership
* Structured support and on-the-job learning in Credit Control
* Exposure to Finance and Sales teams across the business
* A supportive team environment where knowledge is shared
* Opportunities to progress within Credit Control, Finance, or other areas of the business
* Ongoing learning and development opportunities
Our Application Process
We like to keep things simple, transparent, and fair:
Apply online
Just upload your CV and tell us why you’re interested in the role.
* A chat with our Talent team.
* Two short assessments:
o CCAT(15-minute timed test).
o EPP(untimed personality questionnaire).
Interview with the Credit Control team
A relaxed, practical discussion with members of the Credit Control team about your experience and approach.
If you enjoy working with customers, handling payments or queries, and want to move into Credit Control with the right support and progression, we’d love to hear from you.
About IRIS
As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations.
IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence.
Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance.
Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity.
It’s vital these mission-critical functions work first time, every time.
That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth.
IRIS is a company built on hiring the best people; our people are our greatest assets.
They enable us to be the innovative, market-leading, and high-performing company that we are today.
We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women.
These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward.
IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do.
This is why we work to create an environment where employees feel like they are part of a team.
We believe in creating a culture of engagement and reward to develop your potential and offer long-term career success. We do this by:
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