Overview
Deliver in-person and remote technical support for laptops, operating systems, software, printers, and mobile devices, including user training and issue resolution. Proactively monitor and analyse laptop performance to identify issues, determine root causes, and implement solutions that improve system health and efficiency.
Responsibilities
* Provide technical support in person and remotely to troubleshoot and support laptop, operating system, software, printer, mobile device and user education issues
* Proactive monitoring of laptops to identify machines in poor health, analyse where the issue lies, and find a resolution to increase laptop performance
* Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures and degradation
* Escalate problems/business continuity events as appropriate to the third-party provider, senior colleagues, and management
* Check Video Conference Rooms onsite to ensure they are fully functional and provide basic support when necessary
* Document and record recurring issues and evolving best practices
Qualifications
* Experience and technical knowledge of Desktop OS and applications (Windows, MAC) and Office 365
* Basic networking skills
* Hardware software installation and troubleshooting
* Active Directory fundamentals
* Mobile Device Management (Azure/Intune)
* ITIL practices awareness
* Strong customer service ethic
* Excellent problem-solving skills and good organizational skills
About the Company
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today\'s top model creators for each individual legal use case.
Team & Culture
Our core team consists of 4 members in the UK and 4 in France. We are part of a global infrastructure and operations organization with more than 300 staff distributed worldwide. We pride ourselves on being a friendly, approachable, and inclusive team. Collaboration and support are at the heart of how we work, and we strive to create an environment where everyone feels valued, respected, and empowered to contribute.
Benefits
* Generous holiday allowance with the option to buy additional days
* Health screening, eye care vouchers and private medical benefits
* Wellbeing programs
* Life assurance
* Access to a competitive contributory pension scheme
* Save As You Earn share option scheme
* Travel Season ticket loan
* Electric Vehicle Scheme
* Optional Dental Insurance
* Maternity, paternity and shared parental leave
* Employee Assistance Programme
* Access to emergency care for both the elderly and children
* RECARES days, giving you time to support the charities and causes that matter to you
* Access to employee resource groups with dedicated time to volunteer
* Access to extensive learning and development resources
* Access to employee discounts scheme via Perks at Work
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