Back to job opportunities
Job Opportunity
Indigo – Care Navigator Team Lead
DOWNLOAD THE ROLE PROFILE
COMPLETE YOUR ONLINE APPLICATION FORM
KEY INFORMATION
Special Terms:
Full-Time – 35 Hours per week
Permanent
Hybrid working (ideally one day in our office in Manchester)
Salary:
£30,059 (pro-rata) + 10% pension
Accountable to:
Indigo Head of Operations
About The Role
LGBT Foundation is an impactful, vibrant charity with a wide portfolio of well-established services and rapidly developing new initiatives aimed at meeting the needs of lesbian, gay, bisexual and trans people.
Indigo Gender Service
is setting the national standard for a pioneering, localised and person-centred primary care led partnership that enables trans, non-binary and gender variant people to reach their full potential.
The Care Navigator Team Lead will oversee a coordinated approach of essential practical support, non-clinical advice and advocacy to individuals who are accessing or wishing to access the service. The Care Navigator Team Lead will ensure that all administration undertaken by Care Navigators takes a consistent, empathetic and trans-affirmative approach throughout the service. The role holder will also carry out some Care Navigator duties. This non-clinical role ensures that the needs and experiences of trans and non-binary people are at the centre of the GM Trans Health Service.
This is a pivotal role in providing support and signposting for trans and non-binary people accessing Indigo Gender Service. The post-holder will work across Greater Manchester (GM) and be based at and employed by LGBT Foundation but work both from home or at the LGBT Foundation centre, or in GM localities across the region.
The post holders will carry out a holistic discussion of service users' individual needs and develop an action plan to support each service user. The plan will be monitored and reviewed to ensure that patients are supported to achieve their desired outcomes. The aim of the role is to provide proactive, practical support enabling patients to increase their awareness of the support services available to them, to increase connections and improve support networks for patients, and to communicate what patients should expect while accessing Indigo Gender Service.
The post holder will be knowledgeable about NHS gender identity service pathways and will have experience of working with trans and non-binary communities. The role calls for a significant amount of emotional intelligence and personal resilience in order to support people who may be going through potentially challenging circumstances. Patients will present with a variety of needs and these will be supported on an individual and tailored basis.
As this role focuses on working for a service specifically designed by and for trans and non-binary communities, we believe lived experience of being trans and/or non-binary and having experienced NHS gender transition services will be hugely valuable to the role.
Our values and behaviours are an important part of who we are; we feel it is essential to get the right people to work with us, so these values need to be as important to you as they are to us.
We are taking positive action to encourage applications from people of colour (PoC) and other racially minoritised communities, trans*, non-binary, and/or older people (aged 50+), to improve the representation of colleagues from these communities in our staff team.
* Trans is an umbrella & inclusive term used to describe people whose gender identity differs in some way from that which they were assigned at birth; including non-binary people, cross-dressers, and those who partially or incompletely identify with their sex assigned at birth.
Indigo Statements of Principle
* Trans people are the experts of their own experience – our services are trans led, with trans and non-binary people guiding and feeding into them at all levels.
* Support is person centred – we recognise that there are as many ways to be trans and non-binary as there are trans and non-binary people in the world and we tailor our support to meet each person's individual needs.
* Care is safe and affirmative – we support trans and non-binary people to be well informed about their choices by sharing knowledge, explaining options, promoting health, and trusting people to make decisions that are right for them.
* Knowledge is power – we share our knowledge and best practice with other services, showing leadership and empowering them to better meet the needs of trans communities.
* Care is delivered locally – trans and non-binary people are supported to access the full range of assets in their local communities and to maximise their wellbeing.
* We take a multidisciplinary approach to care – we bring together knowledge and expertise from different fields and backgrounds to ensure our service delivers the highest quality care to trans communities.
Role Accountabilities
* Team Leadership: Lead monthly 1:1s and team meetings to review goals, address issues, and support development.
* Training & Onboarding: Coordinate onboarding for new Care Navigators and deliver targeted training on key processes. Identify skill gaps and arrange peer-led learning.
* Operational Oversight: Manage sickness, holiday approvals, any HR-related processes for the team and daily team support. Manage team performance and identify possible efficiencies.
* Maintain visibility and responsiveness to team needs, ensuring smooth daily operations.
* Systems & IT Support: Troubleshoot and escalate IT issues affecting Care Navigator workflows.
* Provide occasional in-person cover for the clinic, in the event of Care Navigator absence.
* Be the point of escalation for complex tasks and queries.
* Assist in some Care Navigator duties as above, as well helping to manage the relevant inboxes for the team and tasks.
* Be part of a multi-disciplinary team, including Indigo's Department Heads and attend relevant meetings, representing the Care Navigator Team.
FOR MORE INFORMATION ABOUT THE ROLE PLEASE DOWNLOAD THE ROLE PROFILE AT THE TOP OF THIS PAGE
.