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Assistant Service Manager / Service Reception Manager
Required by my Main Dealer Motor Garage based in the Basingstoke area of Hampshire.
Job Role
Assistant Service Manager / Service Reception Manager
Salary
Circa 27k basic / 35k OTE
Experience
Your previous experience will have been in a similar role, or perhaps as a Service Manager, Front of House Manager, Workshop Controller, or Senior Service Advisor.
Responsibilities
1. Lead by example on a daily basis
2. Have an enthusiastic and passionate personality to drive and motivate your team
3. Help resolve staff and customer concerns and take responsibility for hitting business objectives
4. Oversee all aspects of the Service Department operations in the absence of the Service Manager
5. Challenge and drive the performance of the front-of-house staff
6. Manage, coach, and motivate employees to ensure high staff quality
7. Assist with monitoring performance against targets
8. Ensure correct completion of Vehicle Health Checks, upsell conversions, and follow-up of unsold, deferred work
About You
* Preferably a minimum of 3 years' experience as a Senior Service Advisor, Workshop Controller, Service Reception Manager, or Assistant Service Manager, successful in your current role or similar
* You will need to be a ‘leader’ of people and an ambassador for the brand and dealer group
* Demonstrate a stable career path
* Capable of balancing hands-on support for your team with running the department when the Service Manager is unavailable
This is a superb position with an industry-leading dealer group.
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