Band 4
Main area
Ophthalmology
Grade
Band 4
Contract
Permanent: x2 Part Time Posts 24 hours per week (other part time hours may be considered)
Hours
24 hours per week (Part time 24 hours - other part time hours may be considered depending on applicants)
Job ref
FM-SC-R-VCG
Site
St Helier Hospital
Town
Carshalton
Salary
£32,199 - £34,876 pa incl HCAS Outer pro rata
Salary period
Yearly
Closing
03/09/2025 23:59
At Epsom and St Helier Hospitals, above all we value respect. We put respect at the heart of all we do, by living up to our shared behaviours of kindness, professionalism, positivity and teamwork. This enables us to provide great patient care and make ESTH a great place to work. When you sign up to work with us, you sign up to this and we welcome applicants who share our values.
Job overview
An exciting opportunity has arisen for 2 dynamic and motivated people to join the Ophthalmology team on a part time basis at St Helier Hospital in a Band 4 Patient Pathway Coordinator role.
The post holder will be IT literate and play a key role in ensuring a smooth and efficient pathway administration for patients during their journey through the service. The successful applicant will be highly motivated, proactive and well organised with a strong sense of patient/customer care. The ability to multitask, work in a team and work under pressure in a busy office environment is essential.
Candidates should have good knowledge and understanding of patient access targets and ideally have prior experience working in an administrative role.
This is a fantastic opportunity for those wanting to broaden their skills and who may be seeking to develop a career in an NHS or Healthcare setting.
Main duties of the job
Based within the Ophthalmology POD at St Helier Hospital, the post holder will be the point of contact for all administrative and clerical issues relating to the patient's pathway of care; tracking and supporting them from referral to treatment and /or discharge.
The post holder will be working with their team to organise appointments, diagnostic tests and surgery/ treatment dates for patients referred to Ophthalmology, working closely with clinicians and multi-disciplinary teams. The post holder will also book emergency surgery for patients attending our acute eye service. This role includes monitoring the outpatient waiting list to ensure patients. Excellent communication and organisational skills are essential in this role as well as and a strong eye for detail.
Working for our organisation
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. In addition, we provide more specialist services, in particular renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is rich in diversity, with a mix of urban and rural areas. Together with our colleagues at NHS Surrey and NHS Sutton and Merton, we work to make sure that we deliver the best possible care to the communities we serve.
The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
Detailed job description and main responsibilities
Please see attached PPC job description for further details on this role and the person specification.
Person specification
Qualifications
Essential criteria
* Good general education with GCSE or equivalent in English at grade C or above.
Desirable criteria
* Evidence of work based training/ self progression
* ECDL
* NVQ level 3 in Business Administration or Customer Care of equivalent
Experience
Essential criteria
* Experience of using a full range of IT/Patient administration systems
* Experience working in a similar role in a hospital/health care setting.
Desirable criteria
* Experience of administration work demonstrating eye for detail
* Knowledge of cancer targets
Knowledge
Essential criteria
* IT Literate
* Demonstrates excellent interpersonal, verbal and written communication skills.
* Understanding of medical terminology
* Knowledge of NHS service provision including the pathway of care
Desirable criteria
* Demonstrates understanding of role
* Able to work on MS word, power point and Excel
Skills
Essential criteria
* Experience dealing with customer complaints and customer care.
* The ability to prioritise tasks effectively without direct supervision
Desirable criteria
* Demonstrating active learning experience to increase personal knowledge
Your application: Please ensure that you have read the job description and person specification and that your supporting statement reflects these, as your application will be assessed and scored against these criteria.
References: You will be required to provide 3 years of employment/educational history. We do notaccept references from personal email addresses such as Hotmail, Gmail etc. therefore please ensure you are providing professional working email addresses within your application form. If you are unable to provide professional email addresses and are invited to an interview, please ensure you advise the interviewers of this - otherwise, this may delay your pre-employment checks.
Closing date: In order to streamline recruitment within our Trust, we reserve the right to expire vacancies prior to the advertised closing date once we have received a sufficient number of applications.
Shortlisting: You will only be contacted via e-mail/SMS by the SWL Recruitment Hub if you are successfully shortlisted for this post. Please ensure that you check your Trac registered e-mail regularly.
DBS: We are committed to safeguarding children and adults who are at risk of abuse. As such, if this post will have access to children or vulnerable adults, you will be required to undertake an Enhanced Disclosure and Barring Service check. However, all employees have a responsibility for safeguarding children and vulnerable adults in the course of their duties and for ensuring that they are aware of the specific duties relating to their role.
______________________________________________________
Disability Advice Line: SWL Recruitment Hub is committed to promoting equity and equal opportunities for individuals with disabilities. We believe that greater diversity and inclusion will lead to an even more positive impact on the people we serve. For support with job opportunities and reasonable adjustments contact our Confidential Disability Advice Line at:
Telephone:
Text:
Email:
Our confidential answering service is available after 5pm.
______________________________________________________
Employer certification / accreditation badges