Location: Glasgow
Hybrid Working
Kura are currently looking for an experienced and motivated individual to join our team as a Compliance Manager.
The Compliance Manager at Kura will play a crucial role in safeguarding our company's reputation and operational integrity by ensuring full compliance with internal policies, legal standards, and industry regulations.
Critical to this role will be driving a culture of Operational Excellence, focussing on insights and continuous improvement with a need to be an out of the box thinker.
Role details:
Be conversant in ISO Standards that include: ISO9001, ISO27001, ISO22301, ISO45001 and ISO14001, maintain all ISO Standards and accreditations and associated internal policies and procedures.
Support and maintain positive relationships with any relevant regulatory bodies.
Management & Testing of Business Continuity Plans and lead Gold Team.
Evaluate the efficiency of controls and improve them continuously.
Revise procedures, reports etc. periodically to identify hidden risks or non-conformity issues.
Draft, modify and implement company policies.
FCA Compliance with all reporting and structural requirements.
Oversee and Manage business PCI compliance.
Focus quality initiatives on a proactive upstream insight rather than reactive fixes.
Drive and promote quality improvements and efficiencies along with risk mitigation based on actionable insights.
Leading and supporting the Quality Team.
Requirements:
Essential
Previous success in delivering comprehensive quality assurance/continuous improvement strategies.
Experience in a contact centre, business improvement role.
Knowledge and understanding of the ISO Standards and audit procedures
Experience of risk management /frameworks.
Proven track record of using insights, root cause analysis (RCA) and analytics.
Ability to establish and maintain effective working relationships with co-workers, managers and clients.
Have the ability to produce both detailed reports for operational consumption and also appropriately summarised Exec level reporting
Must be able to maintain a strong working knowledge of the wider call centre operation.
Excellent working knowledge of data protection legislation, how it impacts the business and data subjects.
Benefits:
Salary up to £50,000.00 DOE + employee benefits
Bonus Opportunity
30 Days Paid Holiday
Hybrid Working
Enhanced Maternity/Paternity Cover
Comprehensive training to ensure you have the tools to do your job
Relaxed Dress Code
Positive working environment
Plus much more!
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