1st Line /2nd Line Support Engineer (IT Support, Windows, Mac OS, ServiceNow, Azure) £200/day Inside IR35 Onsite in Leamington Spa A 1st Line /2nd Line Support Engineer (IT Support, Windows11) is required by a global leader in its field, offering an exceptional working environment and cutting-edge tech. This is a 6-month contract Inside IR35, based 4 days per week onsite in Leamington Spa and 1 day per week in Bicester. Youll need the following experience to be considered: Proven track record in a 1st line /2nd Line Support Engineer or IT Support role Hands-on experience supporting Windows 11 environments Proficient in using ServiceNow for incident and service management Youll also need to be comfortable supporting Microsoft 365 applications such as Outlook, Teams, Word and Excel, and ideally have experience supporting Poly/Logitech video conferencing hardware. This is a great opportunity to strengthen your skills in a hands-on, enterprise environment, with exposure to Microsoft Azure, Microsoft Entra ID, and modern workplace tools. While not essential, certifications such as CompTIA, or ITIL will be looked upon favourably. In this role, youll provide on-site 1st Line / 2nd Line desktop support across Windows and Mac environments, managing user accounts and resolving incidents through ServiceNow. You'll troubleshoot hardware, system, and network issues, support Microsoft 365, and maintain Poly/Logitech video conferencing setups. On occasion, youll be asked to cover support at the Bicester site during team absences. Why youll want this contract: Immediate start with a leading global company Work with the latest Microsoft cloud technologies Structured and supportive IT team Varied and hands-on role with enterprise tools Day split between two modern offices Leamington Spa & Bicester Get in touch now!