Location: Blackburn Hours: 35-40 hours per week. 5 days out of 7. Salary: £32,000-£34,000 per year DOE. Benefits: Training and development, mentorship, tips, free meals on site, flexibility of working, one weekend off per month. Must be able to have access to own transport. JOB ROLE AND RESPONSIBILTIES: BUSINESS PRESENTATION • Ensure the presentation in front of house and public areas meets expected standards by completing checklists, verifying staff adherence to these checklists, and maintaining high standards throughout. • Ensure all staff present themselves professionally and adhere to company standards for personal presentation and behaviour. CUSTOMER SERVICE AND EXPERIENCE • Deliver excellent customer service and resolve complaints effectively. • Meet Business Owners' expectations by using feedback tools like the Mystery Diner Report. • Ensure staff provide excellent customer service. • Always be professional and polite to customers. • Efficiently manage bookings and respond to customer enquiries promptly and professionally. STAFF MANAGEMENT • Train front-of-house staff and kitchen porters, providing ongoing training. • Manage staff during shifts and delegate tasks effectively. • Ensure staff compliance with Health and Safety procedures. • Assist in Rota management and adhere to staff cost budgets. • Participate in recruiting new front-of-house and kitchen staff. • Communicate with kitchen staff to maintain high standards of food quality, presentation, and availability. • Support kitchen management in the Business owner's absence. • Hold regular team meetings to discuss customer feedback, training needs, and other relevant information. STOCK MANAGEMENT • Assist in stock ordering and rotation. • Ensure that bar/restaurant products and maintenance comply with health, hygiene, and safety regulations. • Participate in stocktaking activities to understand gross profit margins and gross yield. • Help manage the cellar to ensure product availability and adherence to health, hygiene, and safety standards. FINANCIAL AND SECURITY MANAGEMENT • Ensure that cash is securely stored or constantly monitored. • Record daily sales and invoices on the appropriate business documents. • Participate in cash handling procedures and safeguard financial information. • Complete weekly financial records, participate in Profit and Loss meetings, and manage banking and change orders as necessary. • Conduct proper opening and closing procedures, ensuring the security of products and premises. • Maintain records of staff costs and holidays, actively monitoring these expenses in accordance with business requirements.