Description Are you a Business or Product Business Analyst passionate about driving customer outcomes and delivering business value? We're seeking a skilled professional who focuses on stakeholder engagement and customer-centric solutions. Please note, this role is not suited for pure IT or technical Business Analysts; however, candidates should be technically fluent and comfortable collaborating with technical teams to support solutions. You'll play a key part in our ongoing digital transformation, helping to evolve AXA Health towards a product-led operating model, with a strong emphasis on strategic alignment through agile, data-informed, and customer-centric methodologies. Join us in shaping the future of our business! At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, moving to the majority of your working week from September 2025. Away from home means either attendance at our Tunbridge Wells or Bournemouth office or attending industry events. We're also happy to consider flexible working arrangements, which you can discuss with Talent Acquisition. What you'll be doing: • Ensure all requirements are comprehensively defined, with a clear understanding of their impact on systems, people, processes, data and journeys. • Conduct end to end requirements analysis to ensure compliance with company standards and business and technical target architectures, securing appropriate governance approval. • Utilise a structured end to end business analysis and design framework to facilitate informed decision-making regarding changes to systems, data requirements and processes, while creating EPICs and user stories within Agile teams. • Influence and support business users in articulating their needs, focusing on defining outcomes rather than solutions. • Develop, distribute and obtain approval for communications related to end to end business requirements and functional design. • Review and sign off testing strategies, plans, criteria and results to ensure comprehensive delivery of solutions. • Manage change in business requirements throughout the project lifecycle, ensuring thorough documentation of impacts and change management activities. • Identify and progress synergies across projects, programmes or releases to optimise change delivery efficiently. Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply. What you'll bring: • Proven experience in defining end-to-end solutions focused on customer outcomes and business value. • Strong stakeholder engagement and communication skills. • Ability to translate business needs into clear requirements and user stories. • Technical and business architecture expertise, preferably around customer and employee journey mapping. • Proficient in Waterfall and Agile project management methodologies. • Confident in facilitating design thinking sessions, understanding stakeholder requirements, identifying problems, and collaborating with cross-functional teams. • Commitment to continuous learning and adaptability. As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom. What we offer: At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive: • Competitive annual salary dependent on experience • Annual company & performance-based bonus • Contributory pension scheme (up to 12% employer contributions) • Life Assurance (up to 10 x annual salary) • Private health cover • 28 days annual leave plus Bank Holidays • Opportunity to buy up to 5 extra days leave or sell up to 5 days leave • Wellbeing services & resources • AXA employee discounts To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to
neil.birkett@axa-uk.co.uk. #LI-Hybrid #FeelgoodHealth Who we are: At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We're transforming our business by developing easy, efficient, digital experiences for our customers. We're a collective of specialists passionate about helping our members flourish, whether that's individuals and families, small businesses or huge corporates.
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