Customer Services & Support Executive | Remote – UK Based | £25,000+ DOE & Great Benefits
Join Our Dynamic Team at Affino!
Affino is a fast-growing, innovative SaaS company delivering a market-leading business platform for media companies, associations, and consultancies. We’re looking for a confident and motivated Customer Services & Support Executive to join our friendly and collaborative team.
This is a home-based role where you’ll play a key part in delivering exceptional customer support, helping clients get the most out of our cutting-edge Affino platform.
Key Responsibilities of the Customer Services Executive:
Provide first-line support for customer queries via calls, emails, and forums.
Monitor incoming communications, ensuring timely responses and escalation when needed.
Assist clients by replicating issues, troubleshooting, and providing clear guidance.
Coordinate internal weekly Customer Support meetings including presenting weekly stats
Collaborate with internal teams (Product, Projects, Technical, and Development) to resolve customer issues.
Identify and update Help Guides and FAQs to improve customer self-service and train the support AI.
Spot and escalate sales leads and feature requests to the relevant departments.
Responsible for delivering Training Courses to Marketing, Sales, and Editorial Teams as and when required
Support the Product Delivery Team with testing new releases and maintaining some testing protocol documentation
Maintain a positive and proactive communication style across all customer interactions.
What We’re Looking For
GCSE Maths and English (Grade C or above) preferred.
Excellent verbal and written communication skills.
A team player who’s also comfortable working independently from home.
Strong attention to detail and a passion for problem-solving.
Open, friendly, and client-focused approach.
Eagerness to learn new skills and technologies.
Some experience working with other CRMs and SaaS platforms but not essential.
Why You’ll Love Working With Us
Competitive salary of £25,000 + (depending on experience).
20 days holiday plus statutory public holidays.
Flexible remote working with occasional travel to London.
Career development opportunities, including progression to Senior Support Executive or Head of Customer Services.
Fun, sociable team culture — occasional nights out, gaming nights, and cinema events.
Ongoing learning and development through career sessions with directors.
Ready to Join Us?
If you’re passionate about helping customers succeed and want to grow your career in a supportive, forward-thinking company — we’d love to hear from you!
Apply now and become part of the Affino journey