1st/2nd Line Engineer
Salary: Up to £30K DOELocation: Exeter
My client, an established IT solutions provider based in Exeter, are looking for a Service Desk Analyst to join their award-winning team. As a 1st/2nd Line Service Desk Engineer, you will play a critical role in providing technical support and assistance to end-users within the organisation. You will be responsible for diagnosing and resolving technical issues, responding to service requests, and ensuring a smooth and efficient IT environment.
Key responsibilities
* Ensure IT issues raised via phone, email, ticketing software are all logged correctly
* To resolve issues adhering to SLA's, ensuring to update helpdesk system
* Install new hardware (printers, servers, work stations etc)
* Install software for end users
* Ensure issues / tickets are resolved or escalated to completion
* Set up accounts, passwords (new and resets), permissions
* Monitoring IT systems and infrastructure
* Helping the team with any internal or external projects
* Occasional on-site visits
Skills:
1. Microsoft Office 365
2. Antivirus solutions
3. Internet Connectivity
4. Active Directory / Group Policies
5. Cloud support (Azure, AWS)
6. Backup systems (Veeam, backup exec etc)
7. Software and hardware installs
8. Netwo...