Head of Operations - East Surrey Division
Ready tomake an impact? Why not consider joining us as Head of Operations within Modality East Surrey Division an award-winning forward-thinking GP Partnership of Modality Partnership
65k per annum WTE negotiable for the right candidate
We are seeking an experienced, dynamic and exceptional Head of Operations to join the East Surrey Division of Modality Partnership working closely with the executive partner and divisional leadership team. This full‑time, senior leadership role offers the opportunity to shape, strengthen, and optimise operational services across a forward‑thinking GP super‑partnership.
You will play a pivotal role in shaping and delivering operational excellence across a multi‑site GP service, ensuring high‑quality care, strong governance and sustainable performance. If you are a compassionate, patient‑focused leader with a passion for primary care, workforce wellbeing, and service improvement, we want to hear from you. Apply now and join a partnership that embodies our organisational values of Commitment, Accountability, Respect, and Excellence (CARE).
* Minimum 27 days annual leave + 8 bank holidays (pro rata)
* Employee discounts and benefits scheme
* Employee Assistance Programme (EAP)
* Enhanced family‑friendly policies
* Flexible working options
Main duties of the job
As Head of Operations, you will be a pivotal member of the Divisional Board, driving operational excellence across the East Surrey Division. You will:
* Lead strategic operations, workforce management, and organisational development across the division
* Oversee governance, compliance, HR processes, risk management, and operational performance
* Provide financial oversight, budget management, and optimise resource utilisation
* Lead digital transformation and IT infrastructure initiatives to future‑proof operational delivery
* Shape service delivery models to enhance both patient care and staff satisfaction
* Support the Executive Partner and Divisional Board in planning, implementing, and evaluating organisational priorities
* Work collaboratively across multidisciplinary teams and external partners to ensure high‑quality, efficient, and innovative services
You will thrive in this role if you enjoy balancing strategic planning with hands‑on delivery, driving meaningful change, and optimising systems, processes, and operational performance.
All employees have access to our employee benefits scheme and NHS pension. We are proud to be an Equal Opportunities Employer, committed to fair and equitable recruitment in line with the Equality Act 2010.
About us
Modality East Surrey Division is part of Modality Partnership, one of the UK's largest GP super‑partnerships, serving over 500,000 patients with a multidisciplinary workforce of more than 1,500 staff. We are proud to be a Pulse GP Team of the Year 2025 award‑winning practice, delivering high‑quality, patient‑centred care across a dynamic and evolving primary care landscape. We are committed to continuous improvement, innovation, and scalable operational solutions, including digital transformation, automation of administrative processes, and robust governance frameworks to ensure patient safety and quality assurance.
In this role, you will help shape innovative, scalable operational models that improve both patient outcomes and staff experience while supporting a culture of excellence, collaboration, and continuous improvement.
If you are ready to take on a challenging and rewarding senior leadership role, where your expertise, strategic thinking, and operational insight will make a tangible difference to patient care and service delivery, we want to hear from you. Apply now to join Modality East Surrey Division and help shape the future of primary care.
Job responsibilities
Please refer to the supporting documents for the full Job Description outlining the core responsibilities of this role.
You will thrive in this position if you:
Have a passion for operational leadership within primary care
Enjoy balancing strategic planning with hands‑on delivery
Are driven to optimise systems, processes and performance
Value governance, quality and patient safety
Want to lead meaningful, large‑scale change
If you are seeking a challenging and rewarding senior leadership role within a growing and innovative healthcare partnership, we would welcome your application.
We reserve the right to close this vacancy at any time during the advertising period.
Pre‑employment Requirements
* Vaccinations: Mandatory for certain roles; guidance provided for managing risks
* Right to work: Proof of UK eligibility required at interview
* References: Two references required, covering at least the past three years
* Employment history: Notify us of any gaps of 6 weeks or more
Person Specification
Knowledge
* Strong understanding of NHS guidelines, primary care operations, and service delivery models.
* Experience working within a multi‑site GP environment (desirable).
* Project and change management expertise (PRINCE2, LEAN, or equivalent (desirable).
* Significant experience as a Practice Manager, Senior Practice Manager, or equivalent NHS leadership role (essential).
Skills
* Proven senior leadership experience in healthcare operations, business management, HR, governance, IT, or related fields.
* Experience managing complex teams and delivering change within large organisations.
* Financial and commercial acumen, including budget management and risk assessment.
* Excellent stakeholder management and influencing skills at Board level.
* Competent in MS Office applications (Outlook, Excel, Word) and other relevant systems.
* Workforce leadership and a focus on quality improvement.
* A collaborative and values‑driven leadership style.
Personal Qualities
* Strategic thinker with the ability to balance long‑term vision and operational delivery.
* Visionary, proactive, and innovative leader.
* Strong communicator and collaborative relationship builder.
* Committed to staff development, empowerment, and wellbeing.
* Adaptable and resilient in a fast‑paced healthcare environment.
* Confident operating at both strategic and operational levels.
* Comfortable leading through change and ambiguity.
* Passionate about people, culture and patient care.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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