Job overview
Join Imperial College Healthcare NHS Trust and play a key role in supporting safe, effective and timely patient flow through our busy Emergency Departments at Charing Cross Hospital and St Mary’s Hospital. As an A&E Patient Flow Coordinator, you will ensure efficient movement of patients from arrival to discharge or admission. You will work closely with clinical teams, bed managers, site teams and external partners to ensure patients follow the most appropriate pathway.
Main duties of the job
1. Delivering exceptional service and patient experience.
2. Be integral to the Emergency Department team and act on the direction of the Clinical Lead and Nurse in Charge to actively support efficient patient flow.
3. Maintain standard of conduct and confidentiality, including data, privacy and Dignity of patients and carers and to act as an ambassador of the Trust and the Emergency Department.
4. To support the Emergency Department team in duties that enable the clinical
leads to effectively support patient flows.
5. Timely and accurate management of each step of the Patient's journey.
6. To be flexible and responsive in support of duties that enable the trust to meet the challenges of the variable Emergency Department service demands.
7. Admit, transfer, discharge patients as requested.
8. To support in the improvement of UEM KPI metrics.
9. Booking patient transport for patient being discharged home, transferred to other hospital and for outpatient appointments.
10. Have knowledge and understanding of service continuity planning, e.g the processes required in the event of IT system failure and of the Trust Major Incident Policy and procedure for call out of the Emergency Department administration staff.
11. Demonstrate excellent customer care relations by acting in the best interest of the patients and maintaining the inherent dignity and value of each individual.
Working for our organisation
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care.
Become part of a vibrant team living our values - expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to Work, car lease schemes, season ticket loan or membership options for onsite leisure facilities.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part time or job share. Please talk to us at interview. .
Detailed job description and main responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required.
For both overviews, please view the Job Description attachment with the job advert.
Person specification
Education/ Qualifications
Essential criteria
12. Degree level qualification or equivalent training and/or experience
Experience
Essential criteria
13. Experience of working with general public
14. Experience of administration and clerical duties
15. Competent at working in a highly confidential and stressful environment
16. Proven ability in process, quality and productivity
Desirable criteria
17. Experience of working within an Emergency Department
18. Previous operational NHS experience
19. Operational experience in a supervisory role
Skills/Knowledge/ Abilities
Essential criteria
20. Excellent organisational / prioritising skills
21. Ability to respond to changing priorities and conflicting demands on time in a calm and effective manner
22. Understanding the importance of patient confidentiality
23. Ability to interpret and execute a wide range of trust administrative policies and procedures
24. Ability to interpret and convey information concisely.
25. Able to deal with situations tactfully
26. High level of interpersonal skills including discretion and persuasion and the necessity to act in a pleasant and courteous manner whilst working effectively and in the strictest confidence
27. Excellent problem solving skills
28. Ability to work autonomously or as part of a team.
29. Lead by example
30. Ability to work under pressure and meet tight deadlines
Desirable criteria
31. Experience of working with Cerner system
32. Knowledge of performance standards for Emergency Department
Right to work
If you need sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa status before you fill in your application form. Due to recent changes in the UK immigration rules which affect Skilled Worker Visas, Global Business Mobility, Higher Skill Level and Increased Salary Thresholds, please ensure that you are able to meet the requirements to live and work in the UK before applying. Further information about eligibility is available on
Please ensure you check your emails regularly as this is how we will communicate with you throughout the recruitment process. If you are shortlisted you will be contacted by email and text message (if you provide a mobile contact number).
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