Central are proud to be working with an outdoor lifestyle brand based in the North East. Having enjoyed significant success since their launch less than 10 years ago they are now developing their brand into new product areas and geographies beyond the UK and US.
Customer experience is key to their success as an ecommerce and b2b brand so this piece is critical.
As Head of Customer Service you will be responsible at a strategic and operational level for:-
- Customer Service Leadership
- Customer Experience Strategy
- Team Development & Performance
- Operations Management
- Customer Insight & Feedback
- Crisis & Escalation Handling
- Technology & Tools
- Policy & Process Development
- Advocacy and Engagement
A full candidate pack is available following an initial conversation with Central. The role requires an individual that can manage the fast pace of a scaling business, the autonomy to run their own function and a hands -on, can-do attitude to leadership.
Given the stage of the organisations development, huge opportunities are available to individuals willing to grow with the team.
A background in e-commerce and/or consumer brands would be highly beneficial as would experience in a start-up, scale-up or SME.