Branch Manager Location: Cardiff Salary: Up to £50,000 car allowance Hours: Monday – Friday About the Role Our client is seeking an experienced and commercially driven Branch Manager to lead a busy and successful builders merchant branch. This is a key leadership role responsible for driving sales growth, managing day-to-day operations and delivering outstanding customer service to a wide range of trade and retail customers. Key Responsibilities Sales & Commercial Performance Lead from the front in driving branch sales and profitability Develop and implement local sales strategies to grow market share Build and maintain strong relationships with key trade customers Monitor KPIs, margins, and performance to ensure targets are achieved Leadership & Team Management Manage, motivate and develop a high-performing branch team Set clear objectives and support team members to achieve their goals Conduct regular performance reviews and provide ongoing coaching Foster a positive, customer-focused culture Operations & Compliance Oversee all day-to-day branch operations including stock control and logistics Ensure compliance with company policies, health & safety regulations and industry standards Maintain high standards of housekeeping and branch presentation Customer Service Deliver an exceptional customer experience at all times Resolve escalated customer issues quickly and effectively Promote a proactive and solutions-focused approach within the team About You Proven experience in a builder’s merchant Strong sales and commercial awareness with a track record of achieving targets Experienced people manager with excellent leadership skills Customer-focused with strong relationship-building abilities Organised, hands-on and results-driven Good understanding of stock management and branch operations