Applications Analyst
Norwich (Hybrid)
£39,862 - £42,839
We are working on behalf of a large public sector organisation to recruit an experienced Applications Analyst to join a forward‑thinking IT and Digital team. This is an excellent opportunity to play a key role in supporting and enhancing critical business applications that enable vital community services.
You'll work in a hybrid environment, supporting a wide range of enterprise and line‑of‑business systems, contributing to digital transformation initiatives, and ensuring applications remain robust, secure and fit for purpose.
The Role
Reporting to the Applications Management Lead, the Applications Analyst will:
Support the design, development, testing, implementation and ongoing improvement of business applications
Act as a subject matter expert on applications, providing advice and guidance across IT and wider service areas
Deliver application‑related project work, upgrades and system changes in line with organisational priorities
Investigate and resolve complex application issues, working closely with internal teams and external suppliers
Contribute to incident, problem, change and release management processes (ITIL aligned)
Support application integrations, database activities and batch processing as required
Produce clear technical documentation, policies and procedures
Build strong relationships with stakeholders across the organisation and external partners
Key Skills & Experience
Significant experience in an IT applications development and/or support role
Strong background supporting business systems within a large, complex organisation
Experience delivering or supporting projects across applications, databases and infrastructure
Solid understanding of IT infrastructure including operating systems, databases and integrations
Proven ability to troubleshoot and resolve complex technical issues
Experience working with suppliers and third‑party support providers
Strong stakeholder management and communication skills
Familiarity with ITIL processes (incident, problem, change management)
Qualifications (or equivalent experience)
Relevant IT or technical qualification, or demonstrable equivalent experience
Project management training or experience
ITIL Foundation (or equivalent practical experience)
Commitment to ongoing professional developmentOccasional evening or weekend work may be required to support system changes or upgrades.
If you have the outline skills and experience and interested in finding out more, please apply using the link provided