Job Title: Operations and Logistics Manager
Salary: £50,000 depending on experience
Location: Seedy Mill, Lichfield
Travel: Occasional travel
Aqua Direct, part of South Staffs Water, is seeking an experienced Operations and Logistics Manager to lead the end-to-end delivery of our tankered spring and drinking water services. In this pivotal role, you will be responsible for managing the supply chain, coordinating fleet and driver operations, ensuring regulatory compliance, and maintaining high standards in health, safety, and quality.
The Role:
Manage and optimise driver scheduling and water delivery logistics on a Just-in-Time basis.
Oversee the daily operations of Aqua’s delivery fleet, ensuring compliance with O’ Licence and transport regulations.
Lead, mentor, and manage a diverse team, ensuring staff development and performance.
Ensure full compliance with CDG regulations as Dangerous Goods Safety Advisor for South Staffs and Cambridge Water.
Maintain robust fleet performance through maintenance contracts and renewal planning.
Manage operational systems and ensure accurate record-keeping for logistics, invoicing, and reporting.
Oversee QA, hygiene, and health and safety compliance, working closely with regulatory bodies (BRCGS, DWI, EA).
Coordinate training, audits, and performance reviews for all operational staff.
Maintain and continuously update Aqua Direct’s HACCP Plan and quality documentation.
Lead monthly quality audits and manage customer audits, including SAQs.
Ensure BRCGS compliance and lead annual audits.
Serve as the primary contact for all internal and external quality matters.
Act as the key point of contact for all health and safety matters, internally and externally.
Maintain incident logs and ensure timely reporting and investigation of all safety incidents.
Provide staff training on safety procedures and compliance.
Hold and maintain all relevant H&S certifications (NEBOSH/IOSH, EUSR, SHEA, etc.).
What You’ll Need:
Proven experience leading and developing high-performing teams.
Strong conflict resolution, motivation, and communication skills.
Skilled in strategic planning and operational efficiency, with a focus on reducing downtime and improving performance.
Ability to manage complex logistics in a fast-paced environment.
In-depth knowledge of health, safety, and environmental regulations.
Experience ensuring compliance with DWI, BRCGS, DVSA, and EA standards.
Strong interpersonal skills to manage customer relationships and resolve issues effectively.
Comfortable working with regulators, suppliers, and internal departments.
Budget management experience with a focus on cost control and reporting.
Ability to identify cost-saving opportunities and optimise resource use.
Comfortable using logistics and fleet management software.
Experience implementing technology to improve operational efficiency.
Qualifications & Certifications
International CPC for Road Haulage Operations
Level 3 Intermediate HACCP
NEBOSH General Certificate
Dangerous Goods Safety Advisor (DGSA)
First Aid at Work and Fire Marshal Qualification
BRCGS Internal and Lead Auditor Qualifications
Lean Six Sigma (Yellow and Green Belt)
IEMA Environmental Awareness Training
EUSR Water Hygiene Certification
SHEA CSCS Card
What You’ll Get in Return:
A competitive salary up to £50,000 per annum depending on experience
Company pension with employer contribution
Store discount for personal shopping needs.
24-hour helpline providing free and confidential advice to you and your family on financial, legal, marital and health.
25 days holiday (plus 8 bank holidays)
Holiday buy-back scheme (up to a max of 5 days)
Eyecare vouchers – via Specsavers
Employee Assistance Programme (EAP)
REF-(Apply online only)