Marches Energy Agency is an independent charity who for over 27 years have delivered practical solutions to reduce fuel poverty and cold homes, promoted energy reduction and encouraged the uptake of renewable energy. For a full range of our activities see www.mea.org.uk We are a values-driven organisation with a vision for our homes to be warmer and cheaper to run; where everyone lives in a home they can afford to heat adequately and where carbon emissions and energy use from our homes are being significantly reduced. Job Purpose To work with the Business Support Manager & Project Managers to provide administrative support across MEA, ensuring administrative procedures are optimised. This may include fuel poverty, energy efficiency, renewable energy and other carbon reduction measures, as well as H.R. administration, stock ordering, events planning and I.T. support liaison. The position provides an introduction to office and organization-wide working, encompassing a varied workload and opportunities to develop your understanding and skills with the rewarding charity-sector. Job Description Undertake administrative duties, including: Co-ordinating office orders & deliveries Ensuring offices (especially stock area) are well organised and tidy. Overseeing the booking of equipment and additional office meeting space. Assisting the CEO with the organisation of staff Away Days, Christmas meals etc. Act as point of contact for IT issues. Assist the Business Support Manager with recruitment and induction, ensuring new staff have appropriate equipment and access to applications. Support the Data Reporting Manager to maintain high quality data in our CRM. Act as Office First Aider (training will be provided). Support the Director of Energy Services with GDPR queries and the Business Support Manager with administration relating to Health & Safety. Assist Project Managers with project administration. Assist the energy advice teams through dealing with enquiries and providing support to customers. Ensure the delivery of excellent customer service and the highest standards of customer and partner engagement. Assist with the delivery of the Key Performance Indicators and outcomes and outputs. Comply with all financial and administrative procedures as required by MEA. Any other duties commensurate with the role. Person specification Essential Ability to develop and maintain productive working relationships with colleagues and external contacts to deliver high standards. Demonstrable knowledge and commitment to deliver excellent customer service and improve quality. Ability to prioritise and manage a diverse and time critical workload to deliver results. Ability to work as part of a team but to also work unsupervised. Proven track record of excellent organisational and interpersonal skills. Good ITC skills. City & Guilds Level 3 In Energy Advice - support to achieve this will be given. Demonstrate the ability to think clearly and communicate effectively at all levels, internally and externally. Ability to meet the travel needs of the post, which may include being able to travel to meetings, MEA’s offices and other places as required. Training You may work towards or gain further qualifications within the role. Pay : £24,915 Location : The Pump House, Shrewsbury Hours of work : Full time, 36.25 hours per week Leave: 24 paid days pro-rata per annum bank holidays. Duration : Permanent Applications will be considered on a rolling basis. The successful applicant will be required to complete a satisfactory Right to Work check followed by disclosure of any criminal convictions and/or cautions not spent or protected (as appropriate to the post) in accordance with the Rehabilitation of Offenders Act 1974 and subsequent legislation. Marches Energy Agency is an Equal Opportunities Employer and committed to equal employment opportunities regardless of age, gender, disability, race or ethnicity, sexual orientation, or faith.