Job Description
Operational lead for the Works Department, responsible for the effective control, delivery, and quality of all maintenance works across the portfolio. The role requires strong technical judgement, clear decision-making, and confident ownership of both routine and complex maintenance issues for a portfolio of c.1,500 residential units.
Key Responsibilities
- Triage, allocate, and quality-control day-to-day maintenance issues to ensure timely and effective resolution.
- Take ownership of complex and specialist maintenance matters, coordinating external contractors, consultants, and third parties as required.
- Diagnose mid-level and semi-complex maintenance issues and work collaboratively with contractors to agree appropriate solutions.
- Source, appoint, and manage a reliable network of contractors and suppliers.
- Monitor quality, costs, and performance, ensuring value for money and consistent standards of workmanship.
- Work closely with internal teams and communicate clearly and professionally with residents.
- Provide leadership and management oversight to maintenance staff where applicable.
Experience & Skills
- Strong background in residential maintenance or property operations.
- Proven experience managing contractors and external suppliers.
- Sound technical understanding across common building maintenance disciplines.
- Organised, commercially aware, and comfortable taking responsibility.
- Effective communicator and collaborative team member with management capability.
Outcomes
- Consistently high-quality maintenance delivery.
- Reduced repeat issues and improved resolution times.
- A well-controlled, professional, and dependable Works Department.
Job Type: Full-time