What you’ll be doing Lead and motivate large, diverse teams across Operations, Hospitality, Retail & Concessions, Events, and Housekeeping. Recruit, train, support, and develop colleagues to deliver exceptional service standards. Manage budgets effectively, driving strong financial performance and identifying growth opportunities. Maintain outstanding communication across teams and departments, ensuring seamless operational delivery. Build and strengthen relationships with key stakeholders including Scottish Rugby, Edinburgh Rugby, and Elior. Ensure full compliance with Food Safety, Health & Safety, COSHH, legal regulations, and environmental policies. Oversee reporting, client liaison, and support innovative menu planning and service improvements. Working Pattern: 37.5 Hours Per Week | 5 Out of 7 Days Job ID: 5918 What you can bring? Proven experience managing large teams within a fast‑paced, multi‑service environment. A genuine passion for delivering exceptional customer service and guest experiences. Strength in collaborating with Sales, Marketing, Finance, and wider operational teams. Experience managing complex operations, ideally within hospitality or contract catering. A confident, positive, team‑focused approach with strong leadership presence. Self‑motivation, innovation, and a mindset for continuous improvement. Ability to identify efficiencies, streamline processes, and contribute to ongoing business growth.