Salary and Financial Benefits
£41,390 per year, plus a bonus (with an average quarterly team bonus of around 10-12%) and benefits package. This includes an annual salary review, a generous pension scheme, a Sharesave scheme, free on-site parking and vouchers to celebrate milestone birthdays and long service achievements.
Balham Store Manager
Salary and Financial Benefits: £41,390 per year, plus a bonus (with an average quarterly team bonus of around 10-12%) and benefits package. This includes an annual salary review, a generous pension scheme, a Sharesave scheme, free on-site parking and vouchers to celebrate milestone birthdays and long service achievements.
Sociable Working Hours
This is a 40-hour per week role, worked across any 5 out of 7 days. You will benefit from a supportive work-life balance with a mix of weekday shifts, either 8:15am-4:45pm or 9:15am-5:45pm.
If working on a weekend, shifts are 8:45am-5:45pm on Saturdays and 9:45am-4:15pm on Sundays.
We support individual needs through fair and advanced rota planning. You will not be expected to work every weekend, providing the consistency and predictability to plan personal commitments.
Work Life Balance
Alongside flexible and predictable working hours, we recognise the importance of time away from work. You will receive 28 days’ holiday (increasing with length of service), plus an extra day off to celebrate your birthday. Additional benefits include regular social events, enhanced parental and adoption packages, discounted gym memberships and a paid day off for volunteering.
Personal and Professional Development
Development starts from day one with a comprehensive induction programme, designed to build knowledge and confidence in the role. After successfully completing probation, there will be access to further development opportunities through the e-learning platform and face-to-face training courses.
We offer clear, structured career progression pathways for those looking to advance, along with mentorship from the experienced management team to support career progression.
Our Culture
We are committed to delivering outstanding customer service while sustaining a positive and supportive workplace for all colleagues. This is achieved by encouraging teamwork, keeping the customer at the heart of every decision and continually investing in employees.
Our approach is helpful, empathetic and flexible, with a strong commitment to doing the right thing for customers, colleagues and local communities.
What The Role Involves
With full training and support from day one, this role plays a key part in helping customers during important moments in their lives. It is a varied, people-focused position — not a warehousing role — combining hands‑on leadership and customer service with day-to-day store operations.
Key Responsibilities
* Leading from the front and work shoulder to shoulder with your team.
* Supporting and developing your team, helping them build confidence, skills and deliver great customer service experiences.
* Deliver friendly, professional service in person, by phone and via email.
* Build strong customer relationships to understand their needs and recommend suitable storage solutions.
* Promote a positive and flexible approach to daily management of your store and team.
* Oversee the store's financial performance, using your judgement to support sales growth and manage costs.
* Maintain commercial awareness of competitors to improve team and store performance.
* Lead daily store operations, including cleaning and upholding maintenance standards, complying with health and safety standards and monitoring store security.
* Manage customer accounts accurately using established systems.
Some light physical tasks are involved, with full training and equipment provided.
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