Job reference 338530 Account Manager - North East (Fixed Term 12 Months) Fixed Term, Full time York, Humber & Teesside We are looking for a commercially driven Regional Account Manager to manage and grow a portfolio of key customers across a defined geographic region. This field-based role is focused on retaining revenue, unlocking growth opportunities, and building strong, long-term customer relationships that deliver value for both Royal Mail and our customers. About the role • Manage and grow a customer portfolio of around 65 accounts within your region. • Deliver revenue growth through retention, upselling, price optimisation and share-of-wallet expansion. • Develop and execute robust account plans aligned to regional and portfolio objectives. • Act as the customer advocate, resolving issues and coordinating internal support teams. • Mitigate competitive threats by positioning Royal Mail solutions effectively. • Lead deployment of new products, initiatives and customer-specific solutions. • Provide accurate forecasting, reporting and pipeline management in line with sales standards. About you • Strong commercial acumen with a proven ability to drive revenue and profitability. • Experience managing customer portfolios and building long-term, value-based relationships. • Confident negotiator with a challenger mindset and customer-first approach. • Highly organised self-starter, comfortable working autonomously in a field-based role. • Excellent communication and presentation skills, written and verbal. • Able to analyse trends, identify opportunities and translate insight into action. • Experience in a B2B sales or account management role is desirable. Please Note If you are currently employed on a fixed term contract and are successfully appointed to the above role, you will be offered a further fixed term contract of employment. If you are successfully appointed to the above role and it’s a promotion from your current grade, you will be offered a temporary promotion. This will mean you remain on the terms of your substantive grade and move to the grade of the new role on a temporary basis (for the period of time set out within the advert). Please note - Where an employee is temporarily promoted into a senior manager role, the temporary promotion does not attract the benefits of the higher graded temporary role. It is the successful candidate’s responsibility to liaise with their current line manager to discuss the option to return to their substantive role after the temporary term ends or find an alternative position. If this is not achieved the candidate would become surplus and the business will, where possible, redeploy them into a vacant position. Extra Benefits • Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave • Supportive and generous company sick pay • Funded Dental – As a manager you are eligible to a level of employer funded dental insurance* • Health Assessment – As a manager you are eligible to an employer funded health assessment every 2 years* • Benefits Account – You will have access to your personal benefits account on our ‘My Bundle’ platform. There are more than 800 retail offers to help you save on things like groceries, days out, holidays and your household bills as well as employer provided and voluntary benefits to suit your lifestyle. • Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone. *Available only to permanent employees Next Steps The next stage of the selection process will be a face to face or virtual interview consisting of competency based and role specific questions. Trust is the foundation of Royal Mail / Parcelforce / RM Property and Facilities Solutions. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people. We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you. Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners. We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted. We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners. For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/ Closing Date: 27th May 2026. Please note, this advert may close early if the appropriate number of applications has been reached. LI-Remote, LI-POST LIMRT