Role Overview We are seeking a skilled and motivated IT Support Engineer to join a financial services firm based in the West End of London. In this role, you will be responsible for providing 1st and 2nd line support, ensuring smooth and efficient IT operations across the firm. This is a fantastic opportunity for an individual looking to develop their career, gain business-facing responsibilities, and enhance their acumen in a fast-paced financial services environment. Key Responsibilities - Provide 1st and 2nd line IT support to end-users, resolving hardware and software issues efficiently. - Troubleshoot and resolve technical problems related to desktops, laptops, printers, and mobile devices. - Install, configure, and maintain operating systems, software applications, and network infrastructure. - Assist with IT projects, including upgrades, deployments, and system improvements. - Document support requests, incidents, and resolutions in the ticketing system. - Maintain IT asset inventory and ensure proper documentation. - Collaborate with the wider IT team to deliver seamless support and service. Requirements - Proven experience in a 1st and 2nd line IT support role, ideally within a financial services environment. - Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications. - Familiarity with network protocols, hardware, and software troubleshooting. - Excell...