Job Title: Apprentice Technical Advisor
Manager: Ged Armstrong
Location: Telford
Who are we
We are Carrier, a global leader in heating, air conditioning, and refrigeration technology. We're known for inventing and providing a wide range of cooling and heating solutions—whether it's for homes, offices, or even huge commercial buildings. Our products include air conditioners, chillers, rooftop units, and refrigeration systems.
Why join us
A Carrier apprenticeship is a great opportunity to kick-start your career with a global leader in climate and energy solutions. You'll gain hands-on experience, earn a salary, and work towards industry-recognised qualifications. Learning from industry-leading experts and skilled engineers, you'll develop the technical and practical skills needed for a successful future. With expert mentoring, structured training, and clear career progression, we provide the perfect foundation for long-term success. If you're looking for a rewarding career with excellent development opportunities, a Carrier apprenticeship is the ideal place to start.
What you'll be doing
The main goal of this role is to learn and understand the HVAC industry with the aim of being able to support our Customers, Internal Engineers and Sales Teams with Technical support.
* Manage inbound calls from customers and engineers
* Investigate customer's problems, providing technical assistance on Viessmann products installed in the field both via the telephone and email
* Parts identification and selection for spare part enquiries
* Handling technical enquiries related to design, performance, approval, production, and operation Viessmann products
* Preparing and maintaining technical documentation, help sheets, reports and records on our internal CRM system
* Any other duties as reasonably required to assist Viessmann technical operations
What we're looking for:
* Grade C/4 or above in GCSE English, Math's, and ICT OR Engineering
* Full UK driving license
* Someone who is keen to learn, ask questions and wants to be involved – bright and inquisitive with a hunger for learning
* Good written English
* An interest in Engineering and the HVAC industry
* Good problem solver
* Computer literate and know the basics on Microsoft Office
* Confident and articulate
What we offer
* A starting salary of £20,000
* A range of fully funded study options once you complete your apprenticeship. This means you can choose the path that's right for you, whether that's further vocational training or academic degrees
* Complete Gas Engineering Operative course (level 3) at Shrewsbury College
* Aiming to complete full Gas ACS accreditation
* Apprentice events and awards ceremonies
* 25 days holiday plus bank holidays
* Regular release to a local college
* Benefits Central Platform hosting employee rewards and recognition initiatives and health and wellbeing resources.
* Bravo Awards which recognise outstanding contributions from all employees and encourage excellence.
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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