Montcalm East
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a storied city-slicker, housed in the former
headquarters of the Royal Mail: Montcalm Royal London House. A property with a
bold new perspective at Montcalm East, part of Marriott’s Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street
and Inhabit, Queen’s Gardens, both part of Design Hotels.
Montcalm East, an Autograph Collection Hotel, with
pioneering architecture and a bold approach to life, the hotel reflects the
creative spirit of its Shoreditch setting. With a prime position on City Road
in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old
Street Tube station is just a few steps away.
Overview
Montcalm East are looking
for a skilled and ambitious Guest Experience Executive to join
our team. You will play a pivotal role by intervening in any guest/employee
situation as needed to ensure the integrity of the property is maintained,
guest satisfaction is achieved, and employee well-being is preserved.
Help to shape the Montcalm
Collection’s next chapter and showcase your skills. Become a trusted ambassador
for one of our hotels and take advantage of the opportunity to move between
properties, achieving the service and product delivery standards for the
department with a high degree of customer care and service.
Key Responsibilities
·
To devise,
cost and create uniquely memorable experiences for Montcalm guests
·
To ensure
that the highest levels of customer care and service are always delivered to
all hotel guests.
·
To display
excellent social skills in handling all types of people and situations, and
high levels of versatility and flexibility in meeting the varied needs and
expectations of our guests.
·
To
anticipate guest needs and to ensure that expectations are not only
consistently met but consistently exceeded.
·
To take
responsibility for the daily arrivals list and to prepare the VIP list ensuring
that all guest details are correct. To update the VIP, list each morning and
liaise with the relevant department regarding VIP, Special Occasions and
regular guests.
·
To ensure
all VIPs and guest welcome/welcome back cards are printed daily.
·
To update
guest profiles with requirements and personal preferences
·
To make
bookings for guests as and when required i.e. theatre, restaurant, cars etc 15.
To assist with Reception and Front Office Duties at busy and peak times.
·
To promote
The Montcalm Royal London House hotel to guests and visitors, contacting the
reservations departments and making any advanced bookings for guests as
required.
·
Encourage
and actively seek guest feedback
·
Carry out
any reasonable request by any of the senior management team. Handling
complaints, settling disputes, and resolving grievances and conflicts, or
otherwise negotiating with others.
·
Ensuring
that regular on-going communication is happening with employees to create
awareness of business objectives and communicate expectations, recognizes
performance, and produces desired results.
·
Improving
service by communicating and assisting individuals to understand guest needs,
providing guidance, feedback, and individual coaching when needed.
·
Performing
Front Desk duties in high demand times.
Essential Qualifications
·
At least
1-year previous experience in a similar role
·
Experience
in working in similar role within 4- and 5-star hotels in London.
·
Opera
knowledge
·
Availability
for flexible working schedule
·
Excellent
communication, negotiation, and interpersonal skills
·
Ability to
handle multiple projects simultaneously.
Benefits
·
Collaborative
and empowering team dynamics.
·
Pathways
for promotions and growth within the brand.
·
Recognition
and Rewards Program.
·
Access to
an array of discounts via our Benefits Platform.
·
Comprehensive
training through Certified Classroom and E-Learnings.
·
28 holidays
annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure.
·
Health
incentives: Cash-back on optical, dental, chiropractic, and physio services.
·
Concession
on gym memberships.
·
Nutritious
meals provided during shifts.
·
Complimentary
dry-cleaning service for uniforms.
·
Inclusive
pension schemes
· Birthday day off.
Eligibility
Candidates must be authorised to
live and work in the UK. Currently, visa sponsorship is not available for this
role.
Equal Opportunity Employer
At Montcalm Collection,
diversity and inclusion aren't just buzzwords. We genuinely value the unique
perspectives everyone brings, regardless of gender, ethnicity, age, disability,
or background. Our culture thrives on mutual respect, and we provide a workplace
free from discrimination and prejudice.
Should this role resonate with
your aspirations, please apply. If not shortlisted, we encourage you to explore
other opportunities with us, either now or in the future.
Note: If you do not hear from us
within 14 days, kindly consider your application as not shortlisted for this
role.