Customer Service Administrator - Crawley
Customer Service Administrator - Crawley
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Are you from a sales or customer service background, with experience working in an office environment, looking for a varied and exciting role?
WMR Waste Solutions are a Waste Consultancy Business specialising in the Commercial and Construction industries, offering waste solutions nationwide. We pride ourselves on delivering high level customer service across all aspects of our business.
Job Purpose
In this role you will be carrying out a range of varied tasks, whilst working in a busy office environment. You will be processing and following up orders / quotes via email or over the phone, resolving customer queries interacting with both our client and our supply partners. Updating, inputting and monitoring through our CRM system and liaising closely with the wider teams to ensure our customers are receiving the best support and advice possible.
Main Duties And Responsibilities
The duties are many and varied, but the list below is considered to be the basic requirement:
* Responsible for the main day to day logistical operations of the business, following a strict process to see orders through from initial enquiry to completion. Orders will range from skip exchanges, Haz Waste removals, Compactor empties to full roll outs of wheelie bins for a large commercial client. Queries can range from a missed waste collection to support and complete resolution to a client's query, concern or request and everything in-between.
* Maintain our CRM system and any other necessary records of reporting ongoing through constant updates including full customer contact details as well as the status of the task in hand and/or any outstanding action required. Take responsibility to track any work or query through to resolution including supplier delivery or service requirements engaging with the client to keep them UpToDate from start to finish.
* Be the first point of contact for all customer sales/service queries via a "Service in-box" or incoming phone calls.
* Proactively follow up with customers to ensure complete satisfaction of the job in hand or WMR service performance in general.
* Liaise with customers and suppliers by email and telephone, resolving queries as they arise with speed and accuracy.
* Find solutions to customer problems and present proposals and quotes, working with the Commercial Operations Manager.
* Build and maintain relationships with our customer and suppliers through ongoing interaction.
* Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant work place.
KNOWLEDGE, TRAINING, QUALIFICATIONS AND EXPERIENCE REQURIED TO DO THE JOB
* 1 years' experience in a customer service role.
* Effective verbal and written communication skills.
* Organisational and Planning skills.
* Problem solving and resolution skills.
* Experience using and maintaining a CRM system.
* Previous experience in the waste industry.
* Ability to cope under pressure.
* Self-motivated and a positive can-do attitude.
Benefits
* Full initial and ongoing training provided
* Parking on site
* Invitations to corporate and social events
* Contributory pension
* Holiday allowance of 23 days + Bank Holidays
* Birthday day off after 1 years service - We believe nobody should have to work on their birthday!!!
* High street discounts
* Employee assistance programme for all wellbeing issues
* 24/7 medical GP service
* Supportive and fun team environment
* Opportunities for career growth and development
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Construction
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