Salary: £39,000 - 68,000 per year Requirements: We need deep knowledge of ServiceNow solutions, including multiple modules and functionalities. We need a strong understanding of ITIL processes and best practices. We need experience working in large-scale enterprise environments with multiple integration points. We need proficiency in system architecture and design for scalable, robust solutions. We need familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies such as AI and IoT. We require an ITIL certification. We need a proven track record of designing and delivering complex IT solutions that meet business needs. We need excellent communication, presentation, and interpersonal skills. We need the ability to work collaboratively with stakeholders at all levels of the organisation. We need strong leadership and mentoring skills. We need the ability to manage multiple projects simultaneously and meet deadlines. We need awareness of technology market trends. We need the ability to gain SC clearance. Desired: ServiceNow Certified Master Architect (CMA) or ServiceNow Certified Technical Architect (CTA). Desired: project management qualifications such as PRINCE2 or PMP. Desired: knowledge of Agile and Scrum methodologies. Responsibilities: We will lead the design and development of innovative ServiceNow solutions to meet business needs. We will deploy, maintain, and improve our ServiceNow Service Management platform for external customers and internal staff. We will provide technical leadership to the team through coaching, mentoring, and supporting professional development. We will analyse the impact of new requirements and shape proactive IT Service Management and Operations improvements. We will deliver solutions through implementation, automation, integration, and management of ITSM and ITOM toolsets and environments. We will collaborate with stakeholders to understand requirements and translate them into solution designs. We will provide technical guidance to the development team to ensure quality and integrity of the final solution. We will evaluate and recommend new technologies, platforms, and frameworks to improve solution design and delivery. We will manage and mentor a team of BAs, admins, solution architects, and developers. We will ensure platform alignment with our business strategy. We will create and maintain a detailed view of the existing architecture. We will participate in process workshops. We will work closely with our enterprise architecture team. We will assist with migrating configuration across instances. Technologies: AI Architect Cloud IoT Support ITIL ITSM Network ServiceNow More: We are hiring a ServiceNow Lead Architect for a home-based, fully remote role. This is an opportunity to join our team and help strengthen our service management capability by leading innovative architecture and delivery across our ServiceNow platform. We offer the chance to develop your expertise through ServiceNow Certified Master Architect or Certified Technical Architect training, along with a benefits package that includes 23 days of annual leave rising to 27 days, the option to buy more leave, a paid day to support a charity or cause of your choice, access to our Employee Network Groups, a company-matched pension, cycle to work scheme, and enhanced family leave. As part of our wider network of experienced professionals across multiple disciplines, sectors, and countries, you will have many opportunities to learn, develop, and grow in an inclusive, supportive environment. We are an equal opportunity and Disability Confident employer, committed to merit-based hiring, inclusion, and a barrier-free recruitment process. last updated 20 week of 2026