Overview
P+S Personnel are pleased to be working on behalf of our clients, who are currently recruiting a Parts Call Centre Advisor to join their team based in Bury on a full-time, permanent basis.
Definition of Role
* To ensure related sale parts are offered or sold at all times.
* To ensure accurate identification of customers' needs by means of parts catalogues and computer stock lists.
* To conduct all transactions with customers with the utmost courtesy.
* To ensure that there is an implementation of the discount structure as applicable.
* To ensure that customer satisfaction and customer retention is maximised.
* To create customer confidence in the group by ensuring a professional attitude and performance.
* To ensure the highest standard of courtesy and efficiency in customer contact and communication.
* To assist with any internal or external Sales or Aftersales promotions when required.
Main Responsibilities
* To ensure that all required parts for any particular repair or service and additional accessories are offered to customers.
* Ensure that a receipt is received for all relevant issues.
* To ensure customer awareness of all products and services available.
* To carry out promotional work in connection with Group campaigns as directed.
* To ensure authorisation for parts returns are carried out with the correct procedures.
* To ensure that any information processed into the computer is accurate.
* To ensure that any damage or missing stock and customer returns are handled correctly according to Group and manufactures policies.
* To ensure there is correct pricing to check that suppliers have not changed the agreed amount, and if this occurs that advice is sought from the manager.
* To ensure that all customers are shown the utmost courtesy and consideration.
* To ensure the highest degree of efficiency and understanding of all customer requirements.
* To maintain complete customer satisfaction and handle customer complaints effectively to ensure maximum customer retention.
* To ensure that information is updated regularly on the system to ensure the customer information is accurate
* To ensure all parts that require ordering are purchased if possible, firstly from within the group and secondly from stock order.
* To ensure that stock is only issued in accordance with policy regarding payment or charge.
* To guard against unauthorised withdrawal from stock.
* To maintain stock control system.
* To care for stock control, plant and record systems.
* To ensure effective and economic use of delivery vans and courier companies.
* To ensure all work has been carried out as detailed and charge for.
Person Specification
* To be numerate and literate at the clerical level required.
* To understand basic vehicle layout, function and location of parts and part terminology.
* To be able to identify parts by CD ROM, microfiche.
* To have received training in standard stock-keeping system used.
* To use stock control and location equipment.
* Ability to communicate clearly and concisely with customers and other staff members.
Working Hours
Mon-Fri: 8:30-17:00 (plus 1 Saturday morning per month, paid as OT)
If this is a role you are interested in, please apply online ensuring your CV is up to date
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