Salary: £40,000 - 65,000 per year Requirements: Proven experience with the ServiceNow platform, focusing on Customer Experience, Technology Experience, and Employee Experience workflows. Good understanding of customer journey optimisation, including touchpoints in marketing, sales, and commerce. Strong knowledge of employee lifecycle touchpoints, such as onboarding, daily productivity, and career development. Proficiency in JavaScript, HTML, CSS, and ServiceNow-specific tools like Glide API, Flow Designer, and IntegrationHub. Expertise in integrating ServiceNow with external systems to create end-to-end workflows. Ability to translate technical concepts into business outcomes and work effectively with diverse teams. Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions. Responsibilities: Developing solutions for Customer Experience, Technology Experience, and Employee Experience ServiceNow workflow applications, including HR Service Delivery (HRSD), Customer Service Portal, IT Service Management (ITSM), Customer Service Management (CSM), JavaScript/Angular, Now Assist, Gen-AI, and Workflow Data Fabric. Utilising ServiceNows Experience Layer components to build modern, intuitive user interfaces. Using UI Builder and Service Portal to deliver role-based dashboards and customised workflows that meet client-specific requirements. Understanding customer journey mapping and what drives excellent experiences in marketing, sales, and commerce, including personalization, omnichannel engagement, and seamless transaction processes. Leveraging ServiceNow solutions to enable proactive support, real-time analytics, and integrated workflows that meet evolving customer demand. Working closely with senior team members and cross-functional stakeholders (IT, HR, Customer Service). Technologies: AI API Angular CSS Fabric Flow Support ITSM JavaScript Marketing ServiceNow UX UI Design Java Security More: At Capgemini, we empower you to shape your career while being supported by a collaborative community of colleagues. We focus on building a more sustainable and inclusive world through technology. The position of ServiceNow Developer will be a hybrid role within our Digital Customer Experiences (DCX) Business Technology practice in the UK, allowing flexibility to work from our offices, client sites, and home. We are committed to inclusive recruitment and offer an interview to candidates who declare a disability and meet the essential criteria for the role. last updated 5 week of 2026