Job Title: Customer Service Administrator Location: Tonbridge, Kent Pay: £13 - £16.30ph (Up to £34k permanent equivalent) Contract Details: Temp to Perm 🌟 Join Our Growing Team! 🌟 A fantastic opportunity has arisen for a Customer Service Administrator to become part of our clients dynamic team! At their head office in Tonbridge, Kent, you will support the Customer Service Manager in ensuring our customers receive the highest standards of service during their two-year defect warranty period after handover. Responsibilities: 📧 Manage incoming emails in the customer service inbox 📞 Handle all customer calls related to defects ⏰ Ensure prompt responses to all customers within agreed Service Level Agreements 🗂️ Enter and maintain accurate records of customer defects in the House Builder Pro database 📋 Issue defect notices to contractors for new sites 🔑 Coordinate access arrangements between customers and contractors 📊 Run weekly reports of outstanding defects for review 📅 Schedule follow-up calls with customers and management 📋 Submit details to out-of-hours service upon completion ⚠️ Escalate major issues to the Customer Service Manager 🔍 Ensure NHBC resolutions are communicated effectively 📝 Perform general administrative duties to support the customer service teamWho Are We Looking For: ...