Sales and Customer Service Executive
Location: Waterlooville
Type: Full Time, Permanent
Hours: Office-based, Monday to Friday, 9:00am to 5:00pm
Are you looking for a long-term career opportunity where you can build your skills and grow within a supportive engineering business? We are seeking a confident and customer-focused Sales and Customer Service Executive to join our client in Waterlooville.
This role involves handling inbound calls and emails from a diverse customer base, including regular, legacy, and new business clients. You will take accurate order information, provide technical product details, and prepare precise pricing and quotations. This position is not outbound sales, but focuses on delivering excellent service and maintaining strong, ongoing customer relationships.
Key Responsibilities:
* Handling incoming customer enquiries by phone and email
* Taking accurate orders and processing them efficiently
* Providing technical product information and guidance
* Preparing and issuing quotations and pricing, using calculators confidently
* Maintaining regular contact with existing customers to support their needs
* Re-engaging legacy customers in a professional, helpful manner
* Collaborating with warehouse, logistics, and internal teams to ensure smooth order fulfilment
* Keeping detailed, accurate records of orders and customer communication
What Were Looking For:
* Candidates seeking a long-term career opportunity with a company that values loyalty and growth
* A consistent and reliable work history in similar sales support or customer service roles
* Confidence working with numbers and calculators daily
* Excellent communication skills and a professional phone manner
* Strong attention to detail, organisation skills, and ability to manage multiple tasks
* GCSEs (or equivalent) in English and Maths
Why Join?
* Secure a permanent role with a well-established engineering company known for long-term staff retention
* Be part of a supportive and friendly team culture
* Benefit from structured training and opportunities for personal and professional development
* Enjoy competitive office hours and flexible holiday arrangements
* Access additional benefits including pension contributions, life insurance, and employee support programmes
About Rafferty Resourcing:
Rafferty Resourcing is an award-winning recruitment consultancy specialising in head office recruitment. We are proud to be partnering with this respected engineering business to find their next Sales and Customer Service Executive