Role:
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This is an exciting opportunity to step into a key role within their payroll function at a time of growth and change.
They are looking for someone who can take ownership, bring structure, and become a trusted figure across the team, our clients, and our global partners. Following a recent leadership change, this role is critical in ensuring continuity, stability and confidence in payroll delivery.
You will lead from the front, combining hands-on UK payroll delivery with oversight of international payroll through in-country teams (ICTs) and partners.
The business operates a hybrid model with two days in the office and the rest from home.
Key Duties/Responsibilities:
Payroll Delivery (UK & Internal)
* Process, review and check UK payrolls
* Own end-to-end payroll for the companies employees
* Ensure accuracy, compliance and timely delivery
* Resolve queries, discrepancies and escalations
* Support complex or higher-risk payroll scenarios
* Maintain up-to-date knowledge of UK payroll legislation and ensure compliance across all payroll activity
* Proactively keep informed of changes (e.g. National Minimum Wage, Apprenticeship Levy and wider statutory requirements) and ensure these are correctly applied
International Payroll Coordination
* Act as the central point of coordination across countries
* Build strong, credible relationships with in-country providers
* Hold partners accountable for timelines, quality and responsiveness
* Manage escalations and drive resolution
* Maintain visibility across multiple jurisdictions and payroll cycles
* Ensure a consistent client experience globally
Team Leadership & Development
* Provide clear, confident day-to-day leadership
* Act as a trusted escalation point for the team
* Coach and develop team members to improve capability and confidence
* Identify skills gaps and actively support upskilling
* Create a culture of ownership, accountability and continuous improvement
* Bring structure and direction to the function
Client & Commercial Support
* Join client calls, onboarding and solution discussions
* Provide practical payroll input into proposals
* Support global expansion conversations where payroll is a factor
* Help identify opportunities to strengthen or expand services
Supplier & ICT Management
* Manage relationships with ICTs and payroll providers
* Drive accountability across external partners
* Challenge where needed and escalate appropriately
* Ensure clear, consistent communication across all stakeholders
* Support onboarding of new countries and providers
Service Quality & Improvement
* We're always looking to get better, this role plays a big part in that.
* Reduce payroll errors, complaints and rework
* Support root cause analysis xsngvjr and fix issues properly
* Identify practical improvements to processes and controls
* Help strengthen consistency and reliability across payroll delivery
Experience Required
* Strong UK payroll experience with hands-on delivery
* Strong, up-to-date knowledge of UK payroll legislation, with a proactive approach to staying current
* Exposure to international payroll (even if not processing it directly)
* Experience working with or managing third-party providers
* Confidence holding people to account, internally and externally
* Strong communication skills and client confidence
* A genuine interest in how global payroll works
It would be great if you also have:
* Experience in an outsourced or bureau environment
* Experience developing or upskilling team members
* Exposure to EOR or global workforce models
* Familiarity with systems such as Staffology, Payzar, Freshdesk, Freshsales or Asana