THE ESSENTIALS Platform: Seahorse Status: Full time, permanent. Salary: £34-£38K Working arrangement: We typically work 4 days in the office, 1 day from home. Hours: 37.5 hours per week. Start: ASAP THE BENEFITS: 25 holiday days per year; 4 ‘Me Days’ per year (take a Me Day – focus on you); Team social events and trips; Wellness allowance of £70 per month to be used for gym, classes, physio or other wellness costs; Private healthcare with Vitality; Mintago financial platform; Drive Electric salary sacrifice; Enhanced maternity, paternity and parental leave; Employee referral scheme: £2,000 towards a getaway of your choice HSPG: A social impact real estate company Our mission is simple: Building partnerships, creating homes, developing communities. There is a critical lack of affordable housing across the UK, affecting the most vulnerable people in our community. We build long-term partnerships with Local Authorities to acquire and manage demand-driven social and affordable housing across various tenures, as per the image below. Across HSPG’s Living Sector platforms, we are actively acquiring 2,500 high-quality homes from national housebuilders and developers by the end of 2025. These properties are managed by our experienced team, grouped into portfolios, and funded by our institutional investment partners. HSPG aims to positively impacts our residents’ lives, while providing long-term, sustainable returns for our investment partners. Core Behaviours: Core mission: This role will be the administrative centre of our development team, making sure the right information is in the right place at the right time. In a fast-paced environment with many moving parts, you’ll be the one who keeps things structured, organised, and on track. As Development Coordinator, you must be hyper organised and comfortable with multiple types of documents and data. You’ll work closely with Acquisitions Analysts, and Portfolio leads, bridging different processes across the full project lifecycle from purchase of a property/project through to tenant move-in. Your day-to-day will be varied: coordinating legal documentation, tracking regulatory compliance, administering construction documents, managing tenant documents, preparing new property handovers, plus attending site meetings and coordinating works with contractors. You’ll bring consistency and follow-through to a process that can easily become fragmented and take ownership of reporting and tracking processes. Your work ensures nothing falls through the cracks so that our properties and projects meet the highest standards, stay on track, and serve our customers. Obsess: These points get you out of bed in the morning and keep you up at night! If you’re not obsessed with these, the role isn’t for you. Organisation: you love to keep things organised and take pride in being on top of whatever is thrown your way. Nothing ever falls through the cracks. Processes: You are obsessed with making sure everything has a process and all team members are following them. Efficiencies: seeing efficiencies that can be made and always looking for improvements. Excel: You are excellent at these areas: an expert. Collating, tracking and reporting on information and datasets Communication: you can communicate with different people from all walks of life. Adaptability and flexibility: whether it is reprioritising your week or running to a last-minute meeting, you're always ready and willing to meet the business needs. Specific experience: This role is about learning and growing with our team, so no specific experience is needed, but the following would be helpful: Experience in an administrative role. Experience in property management or lettings. Experience in data entry/ CRM management. Or experience in a construction environment. Outcomes & Metrics: the desired result and how we measure it Months Outcomes: the desired result Metrics: how we measure it 0-3 Build a strong understanding of the HSPG group structure. Explain the different platforms and their products via a short presentation in month 1. Familiarisation with active development projects, contractors and consultants. Be able clearly identify a project by name, actively engaging in team meetings from week 2. Shadow key team members (Acquisitions Analysts and Portfolio Managers) to understand the full project lifecycle. Documented workflow map approved and reviewed by your line manager Suggest improvements to the centralised document filing system across legal, compliance, construction, and tenant files. 1 x new system in place and adopted by 100% of the project teams within 8 weeks. Take ownership of weekly reporting process for ongoing development projects within the team. Reports delivered on time with 100% accuracy for 4 consecutive weeks. Attend at least 2 site visits to understand on site requirements. Site reports submitted and reviewed with positive feedback from line manager. 3-6 Lead the roll-out of a consistent handover process for new properties. 100% of properties handed over using the new process with no critical issues by month 6. Automate key components of construction project tracking (e.g., notifications for compliance deadlines, investigate new software and processes). At least 2 automations live and reducing manual follow-up time by 20%. Coordinate and lead monthly cross-team check-ins between acquisitions, development, and portfolio teams on compliance and documentation. Consistent attendance and positive feedback from 90% of attendees. Partner with Operations to assess and implement new tools or software (CRM). New tool selected, piloted, and approved with ROI case documented. Proactively identify and implement at least 2 process improvements within document management & communication flows between other teams (e.g legal & finance) Improvements adopted with reduced errors and better communication feedback from other teams. 6-12 Develop and deliver a Development Coordination Playbook for internal use and onboarding. Playbook completed and in use for new team members by end of month 12. Design and manage a quarterly reporting structure for leadership visibility on development milestones, bottlenecks, and completions. Quarterly report delivered with actionable insights and buy-in from leadership. Benchmark current processes against industry standards and propose enhancements. Benchmark report completed with at least 3 improvements integrated into team processes.