Service Coordinator
Location: Poole
Job Type: Full-time
Salary: £28,000 - £33,000 DOE
About the Role
As a Service Coordinator, you will be at the heart of the service operation, acting as the key link between customers and the engineering team. You'll manage reactive callouts, schedule maintenance visits, and ensure a professional and efficient service is delivered every time. This role is ideal for someone who thrives in a fast-paced environment, enjoys solving problems, and has excellent communication and organisational skills.
Key Responsibilities
Coordinate and book reactive callouts, servicing, and maintenance visits
Serve as the primary point of contact for incoming service enquiries and updates
Manage engineers' schedules to maximise efficiency across the service team
Provide timely updates to clients, ensuring high levels of customer satisfaction
Prepare and maintain accurate job documentation, keeping systems up to date
Work closely with operations and technical teams to deliver seamless service
What We're Looking For
Previous experience in service coordination, scheduling, or customer support
Strong organisational skills and the ability to manage multiple priorities under pressure
Confident communicator with excellent verbal and written skills
Comfortable using job management and scheduling systems
Proactive, solutions-focused approach with strong attention to detail
What's On Offer
Career growth opportunities within a fast-growing business
Company pension scheme
Birthday off to celebrate
Annual holiday increases to support work-life balance
Ongoing training and development opportunities
APPLY NOW!
INDCP