Automotive Service Advisor Required in the Croydon area
1. Hours: 8am - 6.00pm Monday - Friday only
2. Pay: £30K Basic with £38K OTE
We are currently working with a well-established Motor Trade Dealership Group who have been operating the London, Kent and Surrey region for over successful 70 years and counting. Our client prides itself on the countless Automotive recognised employee industry award it has won over the past 10 years and represents 8 different vehicle manufacturers.
They are seeking a Customer Service Advisor who has at least 2 years customer facing experience from any industry; to join and support the work of their Service Team within a Car Dealership aftersales environment. This is a crucial role to the success of the business, as such, the rewards and benefits they offset set them apart from other Car Dealers in their local area.
Some of the perks within this Service Advisor Role are as follows:
3. 22 Days + Bank holidays per annum
4. Pension contribution
5. Career Development: our client loves Ambitious people, so if you feel like you have more to offer and you want to progress your career this is the perfect job for you as internal promotions offered before seeking externally with our clients business.
6. Length of service celebrations; once you have worked with this company for give years, and every five years following, you are treated to some gift vouchers to say thank you for your loyalty and hard work.
This is an exciting opportunity for a Customer Service to join a company that is committed to ensuring their staff enjoy their working day. They reward highly and put their employees at the forefront of all they do.
Within this Service Advisor role your typical duties will include:
7. Interpreting customer concerns and comments and liaising with Car Technicians
8. Liaison with customers about any additional work required
9. Greeting customers and scheduling services
10. Estimating time and costs associated with repairs
11. Handling customer complaints
12. Responding to customer requests
13. Warrant administration and reporting
14. Delivering world class customer service to our clients customers
15. Tracking the vehicle through the workshop and updating the customers at all times.
The Successful Service Advisor will be greeting customers in to the Automotive Service Department, liaising with the Vehicle Technicians in the Workshop to chase work in progress, keeping customers informed, and gaining authorisation for any additional work to be carried out whilst keeping your customers informed throughout the complete repair process.
This Service Advisor role has a fantastic bonus incentive attached to it, so if you are great on customer service and upsell, you can earn fantastic money!
If you are interested in this Vehicle Service Advisor Vacancy or any other Automotive Jobs in Croydon & Surrey please contact Alex Perrin at Perfect Placement. He helps people get new automotive jobs!
At Perfect Placement we specialise in Jobs within the Automotive Field, we can help you with your Career search for Motor Trade Jobs as we have over 1,800 live Automotive Vacancies across the whole of the UK ranging from Vehicle Technician Jobs to Service Manager Jobs.