FRENCH SELECTION (FS)
French speaking Reservations Coordinator
Location: London
Salary: Circa £29,000 per annum plus lunch voucher and great benefits
Ref: 4313RF
To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4313RF
The company: A well-established luxury hotel chain with a presence throughout the UK and globally
Main duties: An exciting opportunity to join a dynamic team within the global contact centre to manage guest reservations
The role:
- Manage guest reservation enquiries for all hotels within the collection via telephone and email in a professional and timely manner.
- Process, confirm, amend and cancel reservations accurately within the reservation systems.
- Provide detailed information to guests regarding hotel services, room availability and rates.
- Conduct follow-up communications related to reservation requests to ensure a seamless and positive guest experience.
- Coordinate guest special requests and communicate them effectively to the appropriate hotel departments to ensure guest expectations are met.
- Maintain strong communication between the Global Contact Centre and individual hotels to ensure operational alignment and service consistency.
- Build positive relationships with guests and internal teams through clear, professional and courteous communication.
The candidate:
- Fluent in French (written and spoken) essential
- Experience working in reservations / hospitality beneficial
- Customer service experience a plus
- Excellent communication skills with the ability to interact professionally
- Ability to prioritise and multitask
- Must be able to work shift patterns
The salary: Circa £29,000 per annum plus lunch voucher and great benefits
French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic