As vital member of the Service Solutions team, the Customer Solutions Coordinator is responsible for managing various administrative processes - including contract accuracy, invoice queries and resolutions, liaising with suppliers, sourcing equipment, dashboard management etc. The position ensures operational accuracy and efficiency while giving impeccable customer service.
Person Specification
* Strong accuracy and attention to detail
* Background in administration
Key Tasks & Duties
* Process enquiries and orders quickly and accurately.
* Source and secure best-value equipment from approved suppliers.
* Raise and manage purchase orders in line with supplier agreements.
* Organise off-hires, breakdown responses, and manage pre/post-hire customer service.
Raise and manage purchase orders in line with supplier agreements.
* Monitor supplier service levels and performance, providing feedback and taking corrective action as needed.
* Organise off-hires, breakdown responses, and manage pre/post-hire customer service.
* Track and report on margin performance, contributing to cost control and profitability goals.
* Respond to all customer and internal enquiries promptly and professionally.
* Communicate with depots, wider Customer Excellence Teams and 3rd party suppliers to resolve issues or delays.
* Follow up with customers post-delivery for feedback and satisfaction confirmation.
* Ensure correct start and end dates and pricing on all contracts.
* Upload all internal and external paperwork efficiently into the systems.
* Ensure additional charges are communicated and invoiced correctly after hire completion.
* Upload all internal and external paperwork efficiently into the systems.
Ensure additional charges are communicated and invoiced correctly after hire completion.
Benefits
* Attractive Bonus Scheme
* 25 Days Annual Leave plus Bank Holidays (Increasing with length of service)
* Enhanced Company Pension Scheme
* Life Assurance Scheme
* Employee Assistance Program
* High Street Discount Vouchers
* Discounted Gym Membership
* Health & Wellbeing Discount Vouchers
* Cycle to Work & Home & Tech Scheme Benefits
* Milestone Birthdays Additional leave
* Work Anniversary Bonus's
* Refer a Friend Scheme
Should you require any support or assistance on your application, please contact your local Gi Group office directly.
Gi Group Holdings Recruitment Limited are proud founding members of Menopause in business, pledge members for Neurodiversity in business, Disability committed members, Gold status pledge members for the Armed Forces Covenant, and Bronze trail blazers for Racial Equality matters.
Gi Group Holdings Recruitment Limited group of companies includes Gi Recruitment Limited, Draefern Limited, Gi Group Recruitment Ltd, INTOO (UK) Limited, Marks Sattin (UK) Limited, TACK TMI UK Limited, Grafton Professional Staffing Limited, Encore Personnel Services, Gi Group Ireland Limited and Kelly Services (UK) Ltd. Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.
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