Overview
Aspire Technology Solutions is one of the fastest growing IT and Cyber Security providers in the UK. This is an exciting time to join us on our journey as we grow and expand!
Our mission: To deliver technology like no other.
What you will be doing
We are looking for a Service Delivery Engineer with strong communication and technical skills to join our Build team. You will play a key role in ensuring Aspire’s product portfolio is delivered efficiently and to the highest standard. You will be responsible for handling customer service requests, managing service tickets, and provisioning hardware and software across Aspire’s product portfolio, including connectivity, voice, hosting, and cloud services. You will work closely with the wider delivery teams to ensure customer requirements are fulfilled accurately and on time, helping to maintain service excellence and adherence to SLAs. While primarily focused on delivery and execution, you may also support project implementation and assist in maintaining smooth transitions between sales and service. This is a fantastic opportunity for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to build their technical expertise within a growing IT and Cyber Security provider. Full training and development will be provided to deepen your knowledge of Aspire’s services and strengthen your career path in technology delivery. Our ideal candidate would be an instinctive problem solver who can identify the correct solution for a customer. Strong communication skills will help you diagnose the customer’s issue and explain technical issues in a way that non-experts can understand. Customer service is key to success in the role and our values are woven through everything we do to guarantee that our service delivery is second to none. Efficiency is also important to succeed, as you will be managing a diverse workload.
Requirements / Qualifications
* The ability to identify opportunities to improve the customer’s experience and articulate the benefits to the customer and end user.
* Excellent communication skills.
* A good understanding of hardware and software concepts.
* A good understanding of how technology can drive business benefits.
Salary
£25,000 - £32,000 per annum (depending on experience)
Benefits
* Travel benefits including free parking, subsidized travel passes and much more!
* Health Cash Plan
* Cycle to Work Scheme
* Network Benefits
* Employee Assistance Program
* Enhanced Annual Leave Entitlement (increasing with length of service)
* Enhanced Maternity, Paternity and Parental Schemes
* Enhanced Pension Scheme
* Tech Purchase Scheme
* Electric Vehicle Salary Sacrifice Scheme
* Employee referral scheme
* New business referral scheme
* Discounted Gym Membership
* Life Assurance and Critical Illness cover
Location and Working Arrangements
You will be based at Aspire’s Gateshead Head Office with travel as required.
Hours of Work
Full time (37.5 hours per week), Monday to Friday
Equality, Inclusion and Diversity at Aspire
Aspire is an equal opportunity employer committed to creating a culture that respects and values each other’s differences, promotes dignity, equality and diversity, and encourages individuals to develop their true potential.
Closing date
Wednesday 10th September 2025. We reserve the right to close the vacancy once we have received sufficient applications; please submit your application as early as possible to prevent disappointment.
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