We are proud to be partnering with a Manchester based Housing Association, who are looking to appoint an Income Officer on a permanent basis.
This will be a full-time position, with hybrid working (4 days home working) and a salary of £32,200 per annum.
The ideal candidate will have experience working in a Social Housing Rent Collection team and have prepared for and attended court.
Duties will include (but are not limited to):
1. Monitoring all rent arrears cases, generating appropriate communications to our customers and escalating cases in line with procedures and wider legislation
2. Engaging with those in low level arrears to prevent escalation into a legal process
3. Attending and preparing for court
4. Effectively using IT to log details of all activity on customer accounts to include all incoming and outgoing calls, e-mails, written correspondence, and text messages ensuring relevant action is taken
5. Completing income and expenditure forms with customers and set up affordable repayment plans where payments in full cannot be made
6. Signposting and referring customers to external agencies for specialist money and debt advice when necessary
7. Assisting customers with budgeting and grant applications to assist in the maximisation of their income
Experience required:
8. Experience working within the Rents Sector of Social Housing
9. Experience preparing and attending court
Rewards and Benefits:
10. Hybrid working (4 days WFH a week)
Working hours:
11. 35 hours per week
12. Monday – Friday, 9am-5pm
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
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