About Us At Dyson we believe everything could be better. Fuelled by a frustration with things that don’t work properly and a relentless obsession with making them work better, we’ve spent the last 25 years pioneering inventions and continually improving. We’re growing fast. And our ambition is huge. But it’s not simply about more people and more profit. Dyson is all about better ideas and new technologies. It’s about inventing the future. Our philosophy remains the same as it was 25 years ago when James Dyson invented the first cyclonic vacuum cleaner. We remain family-owned. We don’t bow to outside shareholders or report to the stock exchange. Instead we plot our own path, unshackled from conventional thinking. The refurbishment department is responsible for processing returned products through a structured operation to restore them to required quality and compliance standards. About The Role We are looking for a highly motivated and detail-oriented Superviso r to join our GB&I refurbishment centre team. This role would involve overseeing daily operations, ensuring efficient workflow, and maintaining high standards of safety, quality, and productivity. This role provides leadership to frontline teams, coordinates resources, and drives continuous improvement across operational processes. Key areas of responsibility include: Operational Leadership Manage day-to-day activities across the operation to meet output and performance targets Lead daily briefings (start- and end-of-shift) to communicate targets, updates, and performance Team Management Supervise, coach, and support team members to maximise performance and engagement Monitor attendance, conduct shift registers, and manage staffing levels against workload Coordinate with third party agencies on temporary staff requirements and performance Provide on-the-floor support, guidance, and problem resolution throughout the shift Planning & Resource Coordination Allocate labour and resources effectively based on production or refurb plans Ensure materials, equipment, and tools are available and correctly utilised Coordinate with warehouse and support functions to maintain workflow continuity Quality & Compliance Ensure all products meet required quality standards Enforce adherence to operational procedures, safety standards, and compliance requirements Maintain accurate system updates (e.g. SAP transactions, output reporting, and tracking) Performance Monitoring Track and report daily output and key performance metrics Identify issues impacting performance and implement corrective actions Maintain documentation including staffing trackers, production reports, and quality records Continuous Improvement Identify opportunities to improve efficiency, quality, and processes Support implementation of process updates, training materials, and operational changes Promote a culture of accountability, teamwork, and continuous improvement About You We're looking for someone with: Proven experience in a supervisory or senior operational role Strong leadership and people management skills Ability to plan, prioritise, and manage multiple tasks in a fast-paced environment Good understanding of warehouse/refurbishment operations and quality standards Experience using operational systems (e.g. SAP, Excel-based trackers) Strong communication and problem-solving skills Proactive and hands-on leadership style High attention to detail and quality Strong organisational and decision-making ability Positive, team-focused attitude with a focus on results Benefits Financial - Performance-related bonus scheme - Competitive pension scheme - Life assurance - Discounts on Dyson machines and retail discounts Lifestyle - 27 days’ holiday (plus bank holidays) - Electric vehicle salary sacrifice scheme - Ability to purchase additional holiday Health - Private medical insurance and dental insurance - Employee assistance programme, digital GP, on-site physio and GP, prescription service, fertility treatment support LI-KH1 Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.