Good Afternoon, I am currently representing Tower Hamlets Council, who are offering an initial temporary contract for a period 3- 6 months with a view to be extended or offered a permanent position for the right candidate at a rate which is negotiable dependent upon experience. We are looking for a Complaints Review Officer this role will be Hybrid (E1 1BJ) 3-4 days in the office The right candidate will: * Draw on knowledge of the Housing Options Service area functions, policies and procedures to thoroughly investigate and respond to stage one complaints and members enquiries in a timely manner, whilst taking relevant legislation and statutory obligation into consideration. * Provide support to the drafting of Stage 2 responses to ensure the Councils overall vision, values and ethos are sustained as part of the process. Build effective working relationships and act as ambassador and advocate with colleagues and external stakeholders, including regulators and contractors and local councillors. * Deal with high level and complex complaints from the Mayor and Members. Conduct investigations into such complaints and reach an outcome based on the merits of each case, whilst managing risk to the organisation. * Make recommendations on compensation awards for service failures as appropriate using the council’s compensation policy and Housing and Local Government Ombudsman’s case review as a guide. We require th...