IT Support Engineer Apprentice
Job Ref: 85638 | Location: Thornliebank Industrial Estate, Nitshill Road, Thornliebank, Glasgow, G46 8JW | Apprenticeship Level: Higher apprenticeship level 4
Application deadline: 22/05/2026
About Star Refrigeration
Star Refrigeration is the UK’s largest independent industrial refrigeration engineering company, founded in 1970. We support customers from design to commissioning and maintenance, backed by a nationwide branch structure. With six business units and around 450 employees, we are Investors in People Platinum accredited.
About the Role
The role provides technical support to all colleagues across the business from the head office in Thornliebank, Glasgow. You will report to the IT Infrastructure Lead, support first‑line technical issues, and identify continuous improvement opportunities. You will also work with QA to complete your apprenticeship in Digital Technologies – IT Support SCQF 8.
Responsibilities
* 1st line IT support relating to technical issues involving Microsoft core business applications and operating systems.
* Installation work including PC, printers, switches and software deployments.
* Respond to and triage incoming calls and emails.
* Clear documentation in the helpdesk system of all tasks carried out.
* Communicate with users as required, keeping them informed of ticket progress and notifying about impending changes or outages.
* Work closely with other team members to ensure effective communication.
* Escalate helpdesk cases that require engineer‑level support.
* Understand and adhere to service processes.
Who We’re Looking For
A motivated, well‑organised individual able to manage a varied workload and work with multiple stakeholders. Excellent interpersonal and communication skills, technical knowledge, and a proactive hands‑on approach to problem solving are required. Ability to prioritise and work well under pressure. Experience in a similar environment is beneficial but not essential – training will be provided.
Salary
£18,564 per annum
Working Hours
39 hours per week – Monday to Thursday 8:30am to 5:00pm, Friday 8:30am – 4:00pm
Benefits
* Annual leave: 35 days inclusive of bank holidays
* Pension: 8% non‑contributory with option for additional voluntary contributions and company top‑up.
* Twice yearly salary reviews with reference to RPI.
* Professional development: biannual reviews to encourage career growth.
* Private medical insurance after 6 months, with family option.
* Permanent health insurance: generous long‑term illness cover equal to 50% of salary with continuation of pension contributions.
* Life assurance: 6 × annual salary.
* Employee assistance programme: 24/7 phoneline and counsellor access.
* Star share ownership plan: option to become a company shareholder.
* Cycle‑to‑work and electric vehicle leasing salary‑sacrifice schemes.
* Annual company profitability bonus.
* Employee milestone awards, including increased holiday entitlement.
Future Prospects
90% of QA apprentices secure permanent employment after completing the program – 20% higher than the national average.
Important Information
The apprenticeship provides comprehensive support for your job role with Star Refrigeration. You will receive dedicated QA skills coaching and a work mentor to help you develop skills, pass assessments, and provide one‑to‑one support. Training is tailored to your growth and aligned with your daily role. Upon completion, you will gain a nationally recognised qualification at SCQF Level 8.
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