Customer Support Co-ordinator
Coventry
£27,741
40 hours per week (Monday – Friday 08:30-17:00)
Accelerate your career with a company that leads the way!
Manheim Vehicle Solutions, part of the Cox Automotive Group, is a fast-moving, evolving business that supports de-fleet operations, multiple remarketing channels, and a full range of vehicle preparation services — making sure vehicles are ready for both wholesale and retail markets.
At the heart of service delivery and behind the scenes is the Support Team who play a vital role in managing a wide range of customer needs with speed, precision, and care. As we grow our service offering and expand our client base, delivering on service level agreements and maintaining the highest standards is more important than ever.
Our team members are the driving force behind this success — making sure every customer requirement is met and that we deliver operational excellence and outstanding service at every step.
Why Join Us & What’s In It For You?
As a Cox Automotive team member, you’ll have access to a wide range of benefits, including exclusive discounts, cashback offers and our brilliant peer to peer recognition scheme. And there’s even more to enjoy:
* Option to buy additional holiday days
* Your birthday off every year - paid
* One annual Well-Being Day for you to relax and recharge
* One paid Charity Day to give back and support a cause that matters to you
* Opportunities for career progression across the Cox Automotive network
* Competitive pension scheme
About the Role
We’re looking for a proactive and detail-oriented Customer Support Coordinator to manage a portfolio of Vehicle Solutions customer accounts. You’ll handle complex and specialist processes — from preparing retail-ready vehicles to coordinating customer handovers — ensuring everything runs smoothly and efficiently.
You’ll be the first point of contact for your customers, providing exceptional support and helping to improve our processes to deliver an outstanding service experience.
What You’ll Be Doing
* Account & Process Management
* Manage a portfolio of complex customer accounts, ensuring accuracy and attention to detail in all processes.
* Book vehicles into multiple Vehicle Solutions sites and maintain accurate records and documentation.
* Confidently use various customer databases and systems.
* Liaise with Account Managers and Account Directors to share updates, feedback, and insights that enhance the customer experience.
* Coordinate with internal teams and auction sites to ensure smooth vehicle movements.
* Contribute to review meetings with prepared insights and data.
Customer Support
* Act as the main point of contact for customers, providing timely and professional support by phone, email, and face-to-face.
* Resolve queries efficiently, escalating when necessary to ensure customer satisfaction.
* Oversee the customer handover process on-site, ensuring a seamless experience.
* Build strong internal and external relationships to maintain high service standards.
What We’re Looking For
* Experience working within structured procedures or regulated environments.
* Strong background in customer service or support roles.
* Excellent communication skills — both written and verbal.
* High level of accuracy and attention to detail.
* Strong administrative and organisational skills, with the ability to prioritise and meet deadlines.
* Confident using your initiative and adapting to changing priorities.
* A team player who collaborates to deliver results.
We’re Committed to Inclusion
We are proud to be an inclusive and equal opportunity employer. We celebrate diversity in all its forms. We are a place where you can be you.
Ready To Join Our Team & Make A Difference?
Apply now and drive your career forward with one of the automotive industry’s most trusted names.
STRICTLY NO AGENCIES PLEASE
We kindly ask that agencies do not contact us regarding this vacancy. We work with a carefully selected and trusted group of recruitment partners. We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.