West Midlands Combined Authority (WMCA) is looking for a Performance & Insight Analyst to strengthen performance, insight and evidence usage across our Technology & Insight Directorate. As a core member of the Digital and Technology Coordination Unit, you’ll provide a single trusted view of performance to help senior leaders understand how services, products and delivery are performing across RUN and CHANGE, supporting better decision‑making, improved operational maturity and more predictable delivery outcomes.
What You’ll Be Doing
* Producing and maintaining high‑quality performance reporting, dashboards and insight packs covering KPIs, OKRs, SLAs, flow metrics and operational risk indicators
* Developing and maintaining analytics that provide a clear view of service performance, delivery flow, supplier performance and operational trends
* Working with finance colleagues to support cost, value‑for‑money and total‑cost‑of‑operation analysis
* Providing timely, accurate performance insight to Directors and Heads to support prioritisation and strategic planning
* Coordinating lessons‑learned and continuous improvement cycles following incidents, releases or major delivery milestones
* Supporting root cause analysis and tracking improvement actions to completion
* Ensuring performance data is robust, auditable and aligned to agreed standards and quality expectations
* Providing performance evidence for governance, assurance, audits and corporate reporting cycles
* Working collaboratively with product, data, IT, operational teams and suppliers to gather, validate and interpret performance data
* Supporting operational forums such as weekly Ops Huddles, reviews and readiness assessments
* Maintaining master datasets and ensuring performance information is accurate, consistent and up to date
Essential Skills
* Experience in an analyst, performance reporting or insight‑generation role
* Experience working with operational, service, delivery or technology‑related data
* Experience producing dashboards, reports or analytics for senior stakeholders
* Experience supporting continuous improvement or lessons‑learned activities
* Strong analytical ability, with excellent attention to detail and disciplined record‑keeping
* Excellent communication, facilitation and documentation skills
* Proficiency with reporting and visualisation tools (e.g. Power BI, Excel or similar)
* Understanding of performance frameworks such as KPIs, OKRs and SLAs
* Ability to work with technical teams to gather, validate and interpret performance information
* Able to communicate complex performance and operational information clearly to senior stakeholders
* Committed to continuous improvement and high standards of delivery
For a full list of essential and desirable criteria, see the attached JD.
Location
16 Summer Lane, Birmingham, B19 3SD. At least two days a week are required to be in the office.
Salary and Benefits
We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year‑on‑year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.
* Local Government Pension Scheme (one of the most generous pension schemes in the UK)
* Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs)
* 28 days paid annual leave (with an option to purchase more) + Statutory days
* EV car benefit scheme
* Healthcare plans
* Discounted gym membership, will writing, and mortgage advice
* An option to buy a bicycle, including e‑bikes and adapted pedal cycles, at a discounted rate
* 3 days of paid leave each year to volunteer
* Interest‑free financing through SmartTech to buy the latest technology
* Discounted shopping with over 2,000 big‑name retailers, and more. You can now also obtain a Costco membership through the WMCA
* Boundless unlocks unlimited entry to top‑rated UK attractions and loads of extra benefits and discounts
* Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses
Reasonable Adjustments
If you have an accessibility need, disability or condition that may require changes to the application or recruitment process, please contact the Recruitment Team.
Diversity and Inclusion
We hold diversity accreditations such as the RACE Code Quality Mark and the Armed Forces Covenant (Gold status). We are a Disability Confident Employer with ‘Leader’ status and a Ban the Box employer, and we actively encourage applicants from all backgrounds to apply.
Right to Work in the UK
Proof of Right to Work in the UK will be required for all applicants before any employment offer can be confirmed. Non‑UK applicants (excluding Ireland) would need a relevant UK visa.
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